Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Shirley Gandy

Duncan,Oklahoma

Summary

Dynamic leader with a proven track record at Tractor Supply Company, enhancing customer satisfaction and driving sales growth through strategic merchandising and effective team leadership. Skilled in customer service and retail operations, adept at decision-making and staff development. Achieved consistent sales growth, showcasing strong goal-setting and time management abilities.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Tractor Supply Company
08.2010 - 11.2024
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Detention Officer

Mohave County Sheriff's Office
03.2003 - 07.2004
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Processed inmates by taking photographs and fingerprints.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Processed visitors and attorneys arriving to see prisoners.

Tech/ Department Mgr

Walmart
07.2005 - 08.2010

4 years in tire, lube Express, write customer tickets while upselling product service. Preform oil lube and filter changes on vehicles, New tire mount, flat repairs and balance. Preform injection flush on vehicles. Ensure a clean work environment.

Stock product.

Department mgr. Health and beauty aids 1 year

Oversee team members, assign daily tasks, set planograms as needed. Ensure product is filled daily. Ensure a safe and clean department.

Education

GED - General Studies

Woodward High School
Woodward, OK
05.1981

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Task delegation
  • Goal setting
  • Retail operations

Timeline

Assistant Manager

Tractor Supply Company
08.2010 - 11.2024

Tech/ Department Mgr

Walmart
07.2005 - 08.2010

Detention Officer

Mohave County Sheriff's Office
03.2003 - 07.2004

GED - General Studies

Woodward High School
Shirley Gandy