Shirley Hudson

• Supervised assignments teams, ensuring accurate and efficient completion of all related tasks to maintain workflow integrity
• Monitor and manage daily workflow, prioritize tasks, and allocate resources to meet deadlines and departmental goals.
• Review and approve assignment documents (such as Assignments of Mortgage, Substitution of Trustee, and Rescission for accuracy and compliance with company policies and regulatory requirements).
• Trained team members on procedures, systems, and regulatory changes.
• Address and resolve escalated issues, discrepancies, or errors related to assignments processing.
• Acted as the primary point of contact between the assignments team and other departments, external partners, and management.
• Identified opportunities to streamline processes, improve efficiency, and implement best practices.
• Prepared and delivered regular reports on team performance, assignment status, and outstanding items to keep management informed
• Ensure all assignment activities adhere to legal, regulatory, and company standards.

• Oversaw auto finance team, ensuring accurate and efficient daily operations.
• Assigned tasks, monitored progress, and ensured timely completion of loan processing activities.
• Reviewed loan applications for accuracy, completeness, and compliance with company policies.
• Provided ongoing training and support to team members on procedures and regulatory changes.
• Handled escalated customer inquiries, ensuring prompt and efficient resolution.
• Identified and implemented process enhancements to boost efficiency and customer satisfaction.
• Prepared and delivered regular reports on team performance and loan status to management.
• Ensured compliance with legal, regulatory, and company standards regarding privacy and lending practices.

Conducted peer-to-peer reviews to ensure accurate processor release completion.

• Reviewed InfoSource (CDC) to guarantee timely case completions.
• Assessed litigation (LPS) to confirm on-time processing of cases.
• Compiled weekly Executive Office reports to track performance metrics.
• Resolved escalated litigation complaints to ensure timely issue resolution.
• Supported senior management and internal partners with lien release inquiries.
• Prepared correspondence to streamline processing requests.
• Performed testing to validate system functionality before production.

• Resolved escalated research requests and prepared releases, ensuring timely fulfillment of customer expectations.
• Followed up with customers and counties to verify recording of release documents, contributing to accurate documentation.
• Trained new research analysts, improving team effectiveness and knowledge transfer.
• Handled all customer-related requests within 24 to 48 hours.

• Processed loans in compliance with state guidelines and regulations, ensuring accuracy and adherence to legal standards.
• Reviewed mortgage applications for completeness and compliance with company policies.
• Coordinated with underwriters to ensure timely processing of loan requests.
• Collaborated with team members to share best practices in mortgage processing, enhancing overall team knowledge and efficiency.
• Communicated regularly with clients to gather required documentation and updates.

• Managed filing of credit and custodial files, ensuring compliance with record-keeping standards.
• Audited files for completeness of recording documents, preventing processing delays.
• Coordinated return of box credit and custodial files to storage, optimizing retrieval efficiency.