VICTORIA CUMBO
Baltimore,MD
Summary
Detail-oriented professional with over ten years of experience in billing, administration, and customer service. Demonstrated leadership and problem-solving skills in deadline-driven environments, effectively managing multiple tasks. Proven ability to deliver exceptional service and support organizational goals.
Overview
18
18
years of professional experience
Work History
Compliance Specialist/Revenue Coordinator
Johns Hopkins Hospital
03.2022 - Current
- Assessed compliance risks related to operational processes, contributing to regulatory adherence.
- Verified reports for accuracy and completeness, ensuring reliable information compilation.
- Generated and distributed invoices to clients in a timely manner
- Executed payment processing and posting accurately to maintain financial records.
- Process all bills through SAP and GHX systems
- Reconciling accounts, resolving discrepancies
- Organized and updated financial records systematically to support accurate documentation.
- Verifying insurance/submitting claims
- Facilitated inbound and outbound calls to address customer inquiries and concerns.
- Ensure all timestamps are correctly documented through nursing staff
- Scheduling while handling/adjusting complaints
- Maintains patient records along with following HIPAA guidelines and confidentiality.
- Managing patient health records/electronic
- Respond to patient request for request internal and external
- Implement HR policies, programs and procedures
- Johns Hopkins Hospital
Lead Administrative Assistant/Coordinator
Medstar Behavioral Health
02.2017 - 03.2022
- Verified all inpatient and outpatient insurance coverage before initial patient appointments.
- Processed all billing invoices in the system.
- Scheduled appointments.
- Prepare and distribute email, correspondence memos, letters, faxes and forms for internal providers and external organizations
- Coordinated onboarding process for new hires
- Served as point of contact for external patients and providers, facilitating communication and support
- Prepared and distributed correspondence, memos, letters, and forms for internal and external stakeholders
- Uploading all pertinent paperwork into the system database for providers
- Facilitated onboarding tasks for HR.
- Trained all new staff members.
- Managed calendar for scheduling appointments and meetings
- Spreadsheet/data tracking
- Answering multiple telephone lines; taking all messages
- Medstar Harbor Hospital
Patient Service Professional
Hilton Hills Clinical Associates
Baltimore, MD
02.2009 - 01.2017
- Welcome and check-in patients, and collect personal, medical and insurance information
- Scheduled, rescheduled, and verified patient appointments and coordinated appointments with secondary care providers to ensure seamless patient access to care
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Maintains a variety of health-related records both manual and electronic
- Developed and implemented policies and procedures, generating memos to enhance operational efficiency and communication
- Coordinate executive communications
- Prepare admission related paperwork
- Coordinate with the CEO, directors, and other departments.
Patient Services
We Are Compassion Rehabilitation
05.2008 - 02.2010
- Assisted with healing procedures
- Assisted in healing procedures to support patient recovery
- Recorded and reported observations from treatment procedures to inform care strategies
- Ensure the safety of patients
- Observe clients for any change in status and report to therapists
- Reported any variation from expected performance or outcome
- Maintain client files and records
- Managed operational tasks to ensure efficiency in service delivery. the tasks of analyzing the services, facilities, equipment, and employees to maintain the smooth running of the organization.
Education
NEWTOWN HIGH SCHOOL - Data Entry, Keyboarding and Application, HIPPA and Compliance, ICD
NEWTOWN HIGH SCHOOL
Owings Mills, MDSkills
- Compliance knowledge
- Internal Auditing
- Auditing Processes
- Financial Reporting
- SAP
- Epic
- Centricity
- EMR
- Availity
- Cerner
- Meditech
- Payment posting
- Invoice generation
- Account Management
- Scheduling
- Medical records
- Kronos
- JHworks
- Microsoft excel
- Pivot tables
- Information Gathering
- Multitasking
- Admin duties
- Problem Solving
- Effective Communicator
- Patient services
Training Coursework
- Data Entry
- Keyboarding and Application
- HIPPA and Compliance
- ICD
Timeline
Compliance Specialist/Revenue Coordinator
Johns Hopkins Hospital
03.2022 - Current
Lead Administrative Assistant/Coordinator
Medstar Behavioral Health
02.2017 - 03.2022
Patient Service Professional
Hilton Hills Clinical Associates
02.2009 - 01.2017
Patient Services
We Are Compassion Rehabilitation
05.2008 - 02.2010
NEWTOWN HIGH SCHOOL - Data Entry, Keyboarding and Application, HIPPA and Compliance, ICD
NEWTOWN HIGH SCHOOL