Shirley Rush
North Richland Hills
Summary
Diligent employee with extensive experience at Kroger Marketplace, excelling in customer service and problem resolution. Maintains a continually positive attitude when working with customers. Skilled in managing orders and ensuring compliance with company policies. Proven track record in optimizing inventory control, and enhancing customer satisfaction through effective communication and active listening.
Experienced with managing clerical functions and office processes. Utilizes strong organizational abilities to maintain accuracy and completion of tasks.
Overview
10
10
years of professional experience
Work History
Domestics Lead Clerk
Kroger Marketplace
12.2010 - 10.2020
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Managed inventory control for domestic products, marking down items and ensuring availability of necessary items by ordering and stocking.
- Provided a consistent training/onboarding process for new team members.
- Processed orders and shipments for the department in a timely fashion, resulting in improved customer satisfaction.
- Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
- Ensured strict adherence to company policies in the department.
- Optimized workflow processes by identifying discrepancies in standards of shelf resets and implementing solutions to address them directly.
- Conducted audits of regular physical inventory levels to identify discrepancies.
Education
No Degree - General Studies
Tarrant County College
Fort Worth, TXSkills
- Customer service
- Active listening
- Problem resolution
- Complaint handling
- Professional telephone demeanor
- Appointment scheduling
- Record Keeping
- Filing
- Office equipment experience
- Call triaging
- Call center/Multi Line Phone
- Cash register computer
- Payment processing
Accomplishments
Received Advanced Bookkeeping Award
Timeline
Domestics Lead Clerk
Kroger Marketplace
12.2010 - 10.2020
No Degree - General Studies
Tarrant County College
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