Shirley Russell
Haines City,FL
Summary
Recently licensed new graduate Registered Nurse (RN) seeking employability with 5 years of LPN experience to maximize skills, training, and expertise to secure a position with a reputable hospital. Flexible and adaptable team member offering exemplary patient care. Proficient in addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Shiftkey Agency
09.2021 - Current
- Inputting providers order, obtaining vitals, and collecting patient’s information
- Ensuring that duties are carried out in accordance with standard policies and facility’s protocols
- Providing individualized care to skilled and long term patients by providing treatments, wound care, and inputting provider's orders.
- Assisting with necessary paperwork for admissions and discharges of residents.
- Updated family on provider's new orders and reinforcing teaching to patient
Licensed Practical Nurse
LifeCare Center of Winter Haven
09.2019 - 10.2021
- Delivering professionalism and efficient patient care to patients, observing/monitoring any change in condition, and reporting new findings to provider
- Working with patients and tending to their needs in long term and skilled acute care settings
- Completing all necessary charting and delegating tasks to nursing assistants
- Documenting assessments, medication administration, and initiating discharges
- Utilizing collaboration with the multidisciplinary health care team to provide patient the most optimal care.
Staywell Insurance Customer Service Representative
The Results Companies
02.2019 - 06.2019
- Reviewing authorizations, covered benefits, and eligibility from a secured state portal while maintaining HIPAA.
- Aiding members with transportation, dental, and visions services provided by the company.
- Documenting grievances, assigning providers, and processing over the counter orders.
- Locating Primary Care Physicians and Specialist in the area for the members.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Fresenius Kidney Care Customer Service Agent
The Results Companies
05.2017 - 02.2019
- Assisting in making traveling arrangements for dialysis patients.
- Providing medical staff with clinic's hours of operation, shift delays, and serving as a point of contact for disaster-related concerns
- Providing Exceptional customer service to patients, prospective patients, medical staff, and vendors.
- Addressing and Allocating all compliments, concerns, complaints, and business matters to the appropriate department.
- Creating excel spreadsheets for company's correspondence and voicemail systems.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Peer Educator
Florida Agricultural and Mechanical University’s Student Health Services
08.2012 - 12.2016
- Facilitated and Assisted in event planning for student body.
- Presented Nutrition and health-related information to the public
- Educated the public as to safe intimacy, substance abuse, mental health, and chronic health diseases.
- Facilitated and Promoted seminars, panel discussions, and safety awareness events.
- Maintained inventory availability of medical supplies.
- Recruited new students to increase volunteer opportunities.
Education
Associate of Science - Nursing
Polk State College
Winter Haven, FL08.2024
Certification in Practical Nursing -
Ridge Technical College
Winter Haven, FL06.2019
Bachelors of Science in Health Science - Pre Occupational Therapy
Florida Agricultural And Mechanical University
Tallahassee, FL12.2016
Skills
Medication Administration
Direct Patient Care
Problem Solving
Prioritization
Effective written and verbal communication with interdisciplinary team, patient, and family members
Vital signs monitoring
HIPAA Compliance
IV Management
Tube feedings
Interpersonal skills
Certification
- First Aid CPR/ Basic Life Support (BLS), 01/2023, 01/2025
- Licensed Practical Nurse: Florida Board of Nursing, 08/2023-08/2025
- IV Therapy (30 hours), 07/01/19, Present
- Registered Nurse: Florida Board of Nursing, 09/2024-08/2026
Awards
Bronze Medal in Medical Terminology by Skills USA, 02/01/19
References
References Available Upon Request
Timeline
Licensed Practical Nurse
Shiftkey Agency
09.2021 - Current
Licensed Practical Nurse
LifeCare Center of Winter Haven
09.2019 - 10.2021
Staywell Insurance Customer Service Representative
The Results Companies
02.2019 - 06.2019
Fresenius Kidney Care Customer Service Agent
The Results Companies
05.2017 - 02.2019
Peer Educator
Florida Agricultural and Mechanical University’s Student Health Services
08.2012 - 12.2016
Associate of Science - Nursing
Polk State College
Certification in Practical Nursing -
Ridge Technical College
Bachelors of Science in Health Science - Pre Occupational Therapy
Florida Agricultural And Mechanical University
- First Aid CPR/ Basic Life Support (BLS), 01/2023, 01/2025
- Licensed Practical Nurse: Florida Board of Nursing, 08/2023-08/2025
- IV Therapy (30 hours), 07/01/19, Present
- Registered Nurse: Florida Board of Nursing, 09/2024-08/2026
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