Shirley Sanchez
Pittsburgh,PA
Summary
Dynamic and results-oriented professional with a proven track record at Carvel, where I enhanced team efficiency and customer satisfaction. Skilled in organization and time management, I excel in fast-paced environments, demonstrating exceptional telephone skills and data entry proficiency. Recognized for outstanding teamwork and problem-solving abilities, I consistently deliver high-quality service, contributing to significant improvements in workplace productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
South Orange Department of Recreation and Cultural
South Orange, NJ
04.2024 - 08.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Team Member/Cashier
Carvel
Union, NJ
08.2022 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma -
Columbia High School
08.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Scheduling appointments
- Data inputting
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Cleaning and sanitizing
- Customer service excellence
- Order Taking
- Employee Training
- Clear Communication
- Collaboration and Teamwork
- Cleaning
- Computer Skills
- Multitasking
- Active Listening
- Team building
Languages
Spanish
Native or Bilingual
Certification
CPR
Timeline
Receptionist
South Orange Department of Recreation and Cultural
04.2024 - 08.2024
Team Member/Cashier
Carvel
08.2022 - 08.2024
High School Diploma -
Columbia High School