Shirley Smith
Crofton
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
30
30
years of professional experience
1990
1990
years of post-secondary education
Work History
Store Manager
Highs of Baltimore
West Friendship
08.2021 - Current
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff on customer service best practices.
- Oversaw inventory management and maintained stock levels efficiently.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer complaints and ensured satisfaction promptly.
- Conducted regular team meetings to communicate updates and expectations.
- Developed promotional strategies to drive foot traffic in the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained accurate records of employee performance reviews.
Assistant Manager
Royal Farmers
Baltimore
02.2020 - 07.2021
- Supervised daily operations and staff performance in a fast-paced agricultural environment.
- Coordinated team schedules to ensure adequate coverage and efficient workflow.
- Trained new employees on company policies and customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Store Manager
Family Dollar
Baltimore
04.1996 - 12.2019
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff on customer service best practices.
- Oversaw inventory management and maintained stock levels efficiently.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer complaints and ensured satisfaction promptly.
- Conducted regular team meetings to communicate updates and expectations.
- Analyzed sales data to inform staffing and inventory decisions.
- Developed promotional strategies to drive foot traffic in the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Selma Alabama
Selma, ALSkills
- Inventory management
- Visual merchandising
- Customer service
- Sales analysis
- Team leadership
- Staff training
- Time management
- Problem solving
- Effective communication
- Staffing coordination
- Operational improvement
- Leading staff meetings
- Policies and procedures
- Verbal and written communication
- Goals and performance
- Recruitment and hiring
Timeline
Store Manager
Highs of Baltimore
08.2021 - Current
Assistant Manager
Royal Farmers
02.2020 - 07.2021
Store Manager
Family Dollar
04.1996 - 12.2019
Selma Alabama