Shirley Strayhorn
Indianapolis,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Health Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
MDwise
04.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Tax Preparer
HR Block
11.2012 - 04.2015
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
Accounts Payable Clerk
McFarling Foods
03.1996 - 06.2005
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Assisted manager in conducting internal audits to analyze findings.
Education
No Degree - Psychology
Indiana University - Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Crispus Attucks Medical Magnet High School
Indianapolis, IN08.1974
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Computer Proficiency
- Follow-up skills
Timeline
Customer Service Representative
MDwise
04.2015 - Current
Tax Preparer
HR Block
11.2012 - 04.2015
Accounts Payable Clerk
McFarling Foods
03.1996 - 06.2005
No Degree - Psychology
Indiana University - Purdue University Indianapolis
High School Diploma -
Crispus Attucks Medical Magnet High School
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