Shirley White
Oklahoma City,OK
Summary
Dynamic professional with a proven track record at Oklahoma Turnpike Authority, excelling in staff management and strategic planning. Enhanced team productivity through effective training and mentoring, while significantly improving customer satisfaction. Adept at fostering teamwork and implementing quality control measures, driving organizational success and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Oklahoma Turnpike Authority
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Quality Monitor
Costco
Oklahoma City, OK
09.2020 - 08.2023
- Improved product quality by conducting thorough inspections and implementing corrective actions.
- Trained new staff members on company-specific quality requirements, ensuring a unified understanding of expectations across the team.
- Developed comprehensive quality control procedures, resulting in fewer product defects and increased customer satisfaction.
- Collaborated with cross-functional teams to identify areas for improvement and implement effective solutions for better product consistency.
- Maintained detailed records of all quality checks, facilitating easy identification of trends or recurring issues for further investigation.
Business Office Associate
Carmax Autocare Center
Oklahoma City, OK
12.2018 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Education
High School Diploma -
Epic Charter School
Oklahoma City, OK2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Strategic planning
- Team building
Certification
Certified Nurse Aid
Timeline
Supervisor
Oklahoma Turnpike Authority
11.2023 - Current
Quality Monitor
Costco
09.2020 - 08.2023
Business Office Associate
Carmax Autocare Center
12.2018 - 08.2020
High School Diploma -
Epic Charter School