Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Patient Service Representative
Medical Bureau of Harrisburg
Harrisburg, Pennsylvania
01.2024 - 06.2024
- Sent messages to the proper departments
- Registered patients and updated demographics
- Supported new Patient Service Representatives orientation process by sharing expertise on office procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
Patient Service Representative
Jackson Siegelbaum Gastroenterology
Camp Hill, Pennsylvania
02.2018 - 01.2024
- Managed patient check-in and check-out procedures, ensuring a smooth flow and reducing wait times
- Coordinated and scheduled appointments, procedures, and follow-ups for patients, improving the physicians' schedules
- Maintained confidentiality and accuracy in patient records, ensuring compliance with HIPPA regulations
- Handled billing inquiries and processed payments, improving patient satisfaction and reducing errors
- Verified insurance eligibility and coverage for patients.
Administrative Assistant
Asset Strategy Consultants
Hunt Valley, Maryland
06.2015 - 08.2017
- Provided administrative support to a team of consultants, enhancing office efficiency and productivity
- Managed incoming calls and correspondence, ensuring prompt and professional communication
- Organized meetings and prepared presentation materials, contributing to successful client engagements
- Maintained office supplies and equipment, ensuring a well-stocked and functional working environment
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Registration Specialist
WellSpan York Hospital
York, Pennsylvania
08.2012 - 07.2014
- Accurately registered patients for hospital admissions, emergency, and outpatient services, ensuring all data was current and correct
- Verified insurance coverage and explained financial policies to patients, reducing confusion and enhancing patient experience
- Coordinated with various hospital departments to ensure smooth patient flow and prompt care
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
Physician Office Assistant | Referral Specialist
Thomas Hart Family Practice Center
York, Pennsylvania
03.2008 - 03.2011
- Managed patient appointments and supported updated schedules for multiple physicians
- Processed and followed up on patient referrals, ensuring prompt specialist appointments and continuity of care
- Handled patient inquiries, providing information and aid to ensure understanding and satisfaction
- Maintained correct and up-to-date patient records, adhering to privacy and documentations guidelines
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts - Medical Administration
01.2008
Medical Coding And Billing
10.2024 - 10.2025
- Continuing education in medical coding and billing.
Skills
- EMR
- Appointment Scheduling
- Cross-cultural sensitivity
- Interpreting physician orders
- Multitasking and Organization
- Medical Terminology
- HIPPA Compliance
- Insurance Verification
- Microsoft Office Suite
- Excellent Communication
- Customer Service
- Time management
Hobbies and Interests
- Travel
- Family game gatherings
- Working out
Travelling, Family Game Nights, Working out
I have 2 sisters and we love travelling together when time permits. We are working on a trip to Belize. Once a month our family comes together for food and we play multiple card and board games. Working out has become a stress reliever and energy booster.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
American Academy of Professional Coders - , Medical Coding And Billing
10.2024 - 10.2025
Patient Service Representative - Medical Bureau of Harrisburg
01.2024 - 06.2024
Patient Service Representative - Jackson Siegelbaum Gastroenterology
02.2018 - 01.2024
Administrative Assistant - Asset Strategy Consultants
06.2015 - 08.2017
Registration Specialist - WellSpan York Hospital
08.2012 - 07.2014
Physician Office Assistant | Referral Specialist - Thomas Hart Family Practice Center
03.2008 - 03.2011
Yorktown Business Institute - Associate of Arts, Medical Administration
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