Shirley A. Davis
Cincinnati,OH
Summary
Experienced professional who exceeds and meets company goals and metrics. Hunters mentality with winners attitude who is fast learning. With training and a great team who can grow and be successful at any company. Well spoken, confident, competitive, loyal, team player, reliable and consistent with result driven performance. Great listener, coachable, highly adaptable. Empathetic and talented, well-mannered and neat appearance, creative, multi tasker who is organized and polished.
Overview
9
9
years of professional experience
Work History
Collections Agent
Macy’s Credit and Customer Services
01.2018 - Current
- #1 collections agent consistently for 4 years while maintaining 100% quality audits,#1 in dollars collected
- In this position I am extremely solution oriented while handling confidential customer material and information with discretion
- #1 in RPC,#1 in accounts worked per hour, #1 AHT
- Provided excellent customer service also savvy negotiation techniques to get customer to pay on past due accounts and upsell for higher items.
- Conducted large amounts of outbound calls by cold calling and using Avaya dialer system
- Consistently exceeded company goals and expectations while maintaining 75% conversion rate in collections
- Utilized Bluezone, Oracle, Avaya, Pots, mainframe to track customer information and process payments
Sales Supervisor
VXI Global Solutions LLC
01.2017 - 12.2017
- In this position it was important for to assemble, lead, and motivate team members to deliver all sale plans consistently through training that included reliable sales techniques,proven sales system & independent sales skills
- Managed 30 employees in 2 successful campaigns for ATT & DTV
- Organized and coordinated sales team schedules to align obligations for both clients and company
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and challenges with customers
- Develop sales strategies and established procedures for new employees
- Utilized Salesforce Crm, HubSpot, to track sales team performance
Sales Associate
HH GREGG Appliances and Electronics
02.2014 - 12.2016
- Identify, secure and execute sales while not being overly pushy but persistent while describing many features of various appliances
- Top 3 sales agent at company as well as maintained top client return rate
- Maintained Conversion rate of 63%
- Lowest cancellation rate amongst all sales agents at 2%
- Increased company sales by 60%
- Offering each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High School Diploma -
06.2010
Skills
- Excellent customer service
- Persuasive
- Sales knowledgeable
- Negotiation skills
- Outbound and Inbound calling
- Avaya,Crm,Oracle,Mainframe
- Adaptable
- Credit & financial literacy
- Multi tasker
Accomplishments
- 5 star accredited since 2019 with BBB at Wicked Clean LLC
- Launched a successful credit repair business ABOC LLC in 2020
- Launched non profit Gods Foundation in 2022
- Advocacy for mental health and environmental issues
- Earned the Promise award at ATT for rising stars in sales
Non Profit Organization
Gods foundation is a 501 (c)(3) non profit charity
Timeline
Collections Agent - Macy’s Credit and Customer Services
01.2018 - Current
Sales Supervisor - VXI Global Solutions LLC
01.2017 - 12.2017
Sales Associate - HH GREGG Appliances and Electronics
02.2014 - 12.2016
Northwest High School - High School Diploma,
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