Shirley A Foley
St Louis,MO
Summary
Proactive and dynamic professional with a proven track record at AT&T Communications, enhancing customer satisfaction and employee retention through effective problem-solving and team collaboration. Expert in customer service and implementing training programs, significantly contributing to project success and financial accuracy. Skilled in fostering relationships and efficient complaint resolution, driving repeat business and operational excellence.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
46
46
years of professional experience
Work History
Sales Associate
White House Black Market
2022.11 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers ordering on line items for them
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites doing 10 to 25 calls per day.
Facility Specialist
AT&T Communications
1978.08 - 2014.05
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Vashon High School
St Louis, MO05.1977
Skills
- Customer Service
- Teamwork and Collaborations
- Problem-solving skills
- Helping in dressing rooms finding the right fit for the customer
- Cash Register Operation
skating, enjoying holidays and hang out with workers and friends
I have been skating for about 20 years and try to keep physical. Family and friends are the best to enjoy and talk with, also enjoy working out at the gym. Always trying to help a friend in need. While working at AT&T I did have to working a lot of holidays, but did make up the time to be with family. I also work the elections for the ST LOUIS COUNTY BOARD OF Elections as a manager when elections are going on. I have volunteered at Alzheimer's Association.
Timeline
Sales Associate
White House Black Market
2022.11 - Current
Facility Specialist
AT&T Communications
1978.08 - 2014.05
High School Diploma -
Vashon High School
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