Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shirmara Willis

Leesville
Shirmara Willis

Summary

Dynamic professional with a proven track record at Marble Slab Creamery, excelling in customer service and problem-solving. Enhanced customer satisfaction through strategic engagement and streamlined inventory processes. Demonstrated leadership and attention to detail while managing team performance and ensuring operational efficiency. Adept at cash handling and fostering strong relationships.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

1
year of professional experience

Work History

Marble Slab Creamery

Associate
02.2025 - Current

Job overview

  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Taco Bell

Shift Leader
12.2024 - 02.2025

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Hibbet Sports

Sales Associate
07.2024 - 11.2024

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Catapult Adventure Park

Court Monitor
03.2024 - 07.2024

Job overview

  • Kept games moving by maintaining game rules and managing game conflicts.
  • Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
  • Enhanced court efficiency by efficiently organizing and managing case files.
  • Ensured accuracy in court recordkeeping by diligently reviewing and updating information as necessary.
  • Fielded public issues and complaints.
  • Reduced administrative errors, carefully maintaining and updating court records.

Education

Lakes High School
Lakewood, WA

High School Diploma
06-2024

University Overview

  • Schoolhouse Connection Scholarship Recipient.
  • Elected Coach of The Real Heat Step Team.
  • Executive Mentor

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Cash handling
  • Decision-making
  • Flexible schedule
  • Positive attitude
  • Problem-solving
  • Team supervision

Timeline

Associate
Marble Slab Creamery
02.2025 - Current
Shift Leader
Taco Bell
12.2024 - 02.2025
Sales Associate
Hibbet Sports
07.2024 - 11.2024
Court Monitor
Catapult Adventure Park
03.2024 - 07.2024
Lakes High School
High School Diploma
Shirmara Willis