SHIRNELL PETTY
Memphis,TN
Summary
Dynamic banking operations leader with extensive experience managing deposit processes, ensuring regulatory compliance, and driving workflow efficiency across fast-paced financial environments. Known for building high-performing teams through strong coaching, clear communication, and a people-first leadership style. Skilled in resolving operational issues, strengthening internal controls, and partnering with HR to support talent development, employee engagement, and performance management. Adept at adapting to evolving business needs while delivering consistent, high-quality service outcomes. Committed to fostering a collaborative, compliant, and customer-centered culture.
Overview
11
11
years of professional experience
Work History
Deposit Operations Specialist
Hope Credit Union
08.2025 - Current
- Processed and validated deposit transactions to ensure accuracy and compliance with regulatory standards.
- Coordinated communication between departments to streamline operational workflows and improve service delivery.
- Analyzed transaction data to identify discrepancies and implement corrective actions efficiently.
- Incoming and outgoing wire transfer processing, approval or balancing
- Sending wire notifications to customers
- Confirming customer wires via telephone
- Internal and external wire transfer customer support
- Assist with ACH processing including returns and charge backs
- Debit card processing and balancing
- Debit card fraud processing - preparation and input of affidavits, due diligence on merchant disputes versus customer fraud, and preparation of letters to customers
- Collaborate with Deposit Ops team to improve existing procedures
- Collaborate with Accounting Department to balance GLs and backup withholdings to the IRS
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
07.2021 - 05.2025
- Spearheaded initiatives to enhance operational agility and responsiveness.
- Fostered a culture of continuous improvement within the operations team through regular training sessions and workshops on best practices.
- Managed a team of operations associates, providing leadership and guidance to ensure optimal performance levels were achieved.
- Established performance metrics for the operations team, regularly monitoring progress to ensure alignment with established goals.
- Managed day-to-day operational tasks, freeing up senior management to focus on strategic initiatives.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Evaluated employee performance and provided feedback and training as needed.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times
Personal Banker
Wells Fargo Bank, N.A.
08.2016 - 07.2021
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
Teller
Wells Fargo Bank, N.A.
08.2014 - 08.2016
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Washington, DC06-2026
Skills
- Leadership
- Cross-selling expertise
- Administrative support
- Meeting facilitation
- Compliance monitoring
- Customer service
- Strong organizational skills
- Efficient workflow management
- Effective communication
- Strong analytical skills
Timeline
Deposit Operations Specialist
Hope Credit Union
08.2025 - Current
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
07.2021 - 05.2025
Personal Banker
Wells Fargo Bank, N.A.
08.2016 - 07.2021
Teller
Wells Fargo Bank, N.A.
08.2014 - 08.2016
Bachelor of Science - Business Administration And Management
Strayer University