Shirral Rhea
Byhalia,MS
Summary
Accomplished Customer Service Supervisor with a proven track record at Assa Abloy Markar and PEMKO Products, enhancing service processes and team performance. Expert in analytical problem-solving and prioritization, I significantly improved customer satisfaction and professional growth. Skilled in both resolving complex issues and mentoring team members, demonstrating exceptional service excellence and task management.
Overview
28
28
years of professional experience
Work History
Customer Service Supervisor
Assa Abloy Markar and PEMKO Products
01.2009 - Current
- Prepared feedback summaries to share insights with management.
- Analyzed service processes by identifying areas for improvement.
- Conducted performance reviews to promote professional growth within team.
- Resolved customer complaints by implementing immediate solutions.
Customer Service Lead
Jordan Window and Door
02.1997 - 11.2008
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
No Degree - Medical Transcriptionist
Northwest Community College
Senatobia, MSSkills
- Analytical Problem-Solving
- Prioritization and Time Management
- Service Excellence
- Proficient Task Management
Accomplishments
- Supervised team of 6 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Supervisor
Assa Abloy Markar and PEMKO Products
01.2009 - Current
Customer Service Lead
Jordan Window and Door
02.1997 - 11.2008
No Degree - Medical Transcriptionist
Northwest Community College
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