Shital Patel
San Antonio,TX
Summary
Versatile and results-oriented professional with extensive experience in operations and staff management, notably at Days Inn & Suites By Wyndham. Excelled in enhancing customer satisfaction and team performance through strategic planning and effective conflict resolution. Skilled in financial management and business analysis, consistently achieving organizational goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
General Manager of Operations and Owner
Days Inn & Suites By Wyndham
08.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
General Manager of Operations and Owner
Glamor Eyebrow Threading & Spa
01.2016 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Eyebrow Threader
Just Stringz
05.2012 - 10.2015
- Diversified salon offerings by suggesting complementary services like eyelash extensions or tinting based on client preferences and needs.
- Examined face to determine eyebrow shape.
- Enhanced client satisfaction by providing precise and efficient eyebrow threading services.
Eyebrow Threader
Art of Threading
02.2009 - 05.2012
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Ensured strict adherence to sanitation standards as per state regulations, safeguarding both staff and client health safety.
- Increased client referrals by consistently delivering outstanding results that exceeded expectations.
- Diversified salon offerings by suggesting complementary services like eyelash extensions or tinting based on client preferences and needs.
Team Member
Sunshine Medical Uniforms
10.2007 - 12.2008
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Cashier
Dollar Store
02.2007 - 10.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Store Manager
Sunoco Gas Station
01.2004 - 01.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Team Member
Dairy Queen
01.2003 - 03.2003
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Assistant General Manager
Fox Motel
04.2001 - 02.2003
- Handled cash accurately and prepared deposits.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Education
No Degree -
San Antonio College
San Antonio, TXPermanent Makeup - Esthetician
Permanent Cosmetic of San Antonio
San Antonio, TX12.2016
Esthetician - Esthetician
Clark Beauty School
San Antonio, TX03.2014
Skills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- Staff Management
- Schedule Management
- Strategic Planning
- Financial Management
Timeline
General Manager of Operations and Owner
Days Inn & Suites By Wyndham
08.2022 - Current
General Manager of Operations and Owner
Glamor Eyebrow Threading & Spa
01.2016 - Current
Eyebrow Threader
Just Stringz
05.2012 - 10.2015
Eyebrow Threader
Art of Threading
02.2009 - 05.2012
Team Member
Sunshine Medical Uniforms
10.2007 - 12.2008
Cashier
Dollar Store
02.2007 - 10.2007
Assistant Store Manager
Sunoco Gas Station
01.2004 - 01.2007
Team Member
Dairy Queen
01.2003 - 03.2003
Assistant General Manager
Fox Motel
04.2001 - 02.2003
No Degree -
San Antonio College
Permanent Makeup - Esthetician
Permanent Cosmetic of San Antonio
Esthetician - Esthetician
Clark Beauty School
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