SHITAL PATEL
Mesa,USA
Summary
Results-proven, team-oriented pharmacist offering 20 years of accomplishment managing a high-volume pharmacy. Positive, confident, and willing to make the hard decisions with passionate leadership. Thrives in a fast-paced, challenging environment. Skilled at juggling multiple projects and priorities while surpassing company goals and current initiatives. Focused on providing moments of care to enrich Walgreens culture within the community.
Overview
21
21
years of professional experience
Work History
PHARMACY MANAGER
WALGREENS #06060
FOUNTAIN HILLS, AZ
05.2014 - Current
- Customer Care Award - 2021
- Inspires and motivates a team of 11 to practice at the top of their licenses while averaging 4000 prescriptions per week
- Supervise and train staff pharmacist, floater pharmacists, pharmacy technicians, pharmacy interns
- Fosters a positive and inclusive associate-centered environment for developmental and professional growth through training, mentoring, and recognition
- Continuously champions programs that advance patient care including immunizations, adherence and specialty programs
- Models and enforces behaviors to drive a patient-first mindset
- Direct inventory management to drive store profitability and prevent shrinkage
- Ensure quality and accuracy of service that delivers premier pharmacy care and promotes safety and optimal health outcomes
- Detect, monitor, and report adverse drug reactions and medication errors
- Ensure standard operating procedures and compliance with both state and federal laws
- Achieve extensive expertise in third party adjudication and rejection resolution
- Collaborate with all team members to share best practices while executing in-store COVID-19 vaccination clinics in addition to managing day to day operations (~90 vaccines/day with ~450 prescriptions)
- Develops professional relationships with various healthcare providers that continuously enhances the well-being of my community
STAFF PHARMACIST
WALGREENS #06060
FOUNTAIN HILLS, AZ
08.2005 - 05.2014
- Provided comprehensive patient care to customers by processing and accurately dispensing prescription orders, administering immunizations, and providing quality consultation
- Ensured compliance with company policies and legal regulations
- Maintained a healthy and positive work environment
- Directed operations to increase efficiency and minimize patient wait times
- Engaged in continuous teaching and training of pharmacy technicians by providing honest feedback, coaching, mentoring and recognition to pharmacy teams
- Performed extensive patient counselling regarding over the counter and prescription drug information as well as therapeutic management of patient disease states with focus on cost reduction, adherence, and physician-consulted intervention
Education
DOCTOR OF PHARMACY -
University of New Mexico- College of Pharmacy
Albuquerque, NMSkills
- Inventory management
- Drug safety monitoring
- Patient care programs
- Compliance assurance
- Healthcare collaboration
- Customer service
- Team leadership
- Effective communication
- Conflict resolution
- Training and mentoring
- Pharmacy operations management
- Medication therapy management
- Immunizations
- Workflow optimization
Timeline
PHARMACY MANAGER
WALGREENS #06060
05.2014 - Current
STAFF PHARMACIST
WALGREENS #06060
08.2005 - 05.2014
DOCTOR OF PHARMACY -
University of New Mexico- College of Pharmacy