Shiva Shababi
Little Elm,TX
Summary
Proficient in performing routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products. Also, successful accounting with experience in processing invoices, posting checks, and credit card transactions, being detail-oriented and task-oriented. Knowledgeable Sales Associate with a proven track record of delivering exceptional customer service, fostering client relationships, and consistently exceeding sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillard’s
Dallas, TX
06.2025 - Current
- Increase overall store sales by proactively promoting ongoing sales and contests, enhancing customer satisfaction and repeat business.
- Recommend appropriate credit card products based on individual customer needs, financial profiles, and spending habits.
- Assisted customers in successfully opening credit card accounts, ensuring a seamless onboarding experience while explaining benefits and terms clearly.
- Accurately handle cash transactions and register operations while maintaining a high standard of professionalism and integrity.
- Processed returns and exchanges efficiently, resolving discrepancies with a focus on client trust and satisfaction.
Sales Associate
Build-A-Bear Workshop
Dallas, TX
11.2024 - 05.2025
- Assisted customers in locating merchandise and providing product information.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
Sales Associate
WILLIAM -SONOMA, INC
Dallas, TX
10.2024 - 12.2024
Senior Personal Banker
First National Bank Texas
Dallas, TX
04.2023 - 09.2024
- Maintained comprehensive knowledge of all First National Bank Texas products and services, followed proper procedures accurately and efficiently for all customer-servicing activities.
- Consistently met performance goals, actively participated in sales campaigns, promoted new products and services, and educated customers and peers.
- Opened new accounts, certificates of deposit, and other ancillary products as needed, and proactively recommended new products and services to meet customers’ needs.
- Assisted customers with routine questions and requests, including balance inquiries, temporary statements, check copies, stop payments, online banking, funds transfer, direct deposit, wire processing and privacy concerns.
- Processed a variety of transactions quickly and accurately, including accepting checks for cash and deposit, money orders, cash advance, and processing payments for loans and other services.
- Maintained appropriate drawer limits, performed cash verifications, and handled vault duties, ensuring compliance with bank standards.
- Reviewed and resolved account issues, assisted customers with charge-off repayment plans, and performed security functions.
- Performed security functions by opening and closing the bank and vault, ensuring the overall safety and security of bank grounds.
- Completed essential training programs and actively sought constructive feedback from experienced team members to enhance skills and performance.
Sales Associate
Lovesac
Dallas, TX
10.2021 - 02.2022
- Consistently met or exceeded individual sales goals and key performance indicators (KPIs), demonstrating a strong track record of sales performance.
- Delivered exceptional customer service by greeting and acknowledging each customer, effectively demonstrated all products and offered additional financing options to enhance customer satisfaction and support financial goals.
- Quoted and closed sales to provide a customized shopping experience.
Accounts Receivable
Loloi Rugs
Dallas, TX
08.2020 - 09.2021
- Managed end-to-end invoices and cash receipts, processed daily wire transfer data received from banks, deposited checks and credit card transactions.
- Received customer sales, and credit memos, posted payments to customers' accounts and managed adjustments as needed.
- Verified over 100 purchase orders and receivers daily, ensuring all matched invoices for accurate billing.
- Analyzed customer accounts and statements to resolve discrepancies, assisted with end-of-month reconciliation.
- Successfully reduced outstanding balances by proactively managing overdue accounts and implementing personalized payment arrangements.
Education
Bachelor of Science -
Sharif University of Technology
Skills
- Microsoft Office
- Excel
- Word
- PowerPoint
- Cash handling
- Point-of-sale operations
- Customer service
- Managing multiple tasks
- Self-checkout assistance
- Team collaboration
- Transaction processing
- Account reconciliation
- Promotional support
- Client service
- Time management
- Credit account management
- Sales strategy
Certification
- Certificate of Product Knowledge, First National Bank of Texas
- Product Demonstration Certification, Lovesac
Training
- Banking Training Programs, Completed comprehensive training in service essentials focusing on cash handling policies and identifying the steps in a deposit and withdrawal and Multi Transaction System (MTS), Learned best practices for managing customer interactions and building customer loyalty, Gained knowledge in targeting Operations included of: Demonstrate good check negotiation decision and program a hold, Describe the impact of operational policies and procedures on customer services
- CBT Training Courses, Auto loans, Preventing Check losses and Cash Outage, Digital Banking, Quality Account Opening/Business Accounts
Timeline
Sales Associate
Dillard’s
06.2025 - Current
Sales Associate
Build-A-Bear Workshop
11.2024 - 05.2025
Sales Associate
WILLIAM -SONOMA, INC
10.2024 - 12.2024
Senior Personal Banker
First National Bank Texas
04.2023 - 09.2024
Sales Associate
Lovesac
10.2021 - 02.2022
Accounts Receivable
Loloi Rugs
08.2020 - 09.2021
Bachelor of Science -
Sharif University of Technology