Shiva Shahnazari
Torrance, CA - US,California
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Cosmetics Manager
Nordstrom
10.2023 - Current
- Oversee and manage beauty department operations.
- Lead and inspire the beauty team to achieve sales goals and provide exceptional customer service.
- Develop and implement strategies to enhance the department's sales and profitability.
- Collaborate with corporate teams to ensure compliance with company policies and procedures.
- Foster a positive work environment, recognizing achievements, and addressing any issues promptly.
- Conducted regular meetings with team members to discuss performance objectives.
- Coordinated with vendors to ensure timely delivery of beauty supplies.
Waitress
The Rex Stackhouse
11.2021 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Provided attentive and personalized service to guests in a high-volume fine dining restaurant.
- Demonstrated thorough knowledge of the menu, including ingredients, preparation methods, and wine pairings.
- Consistently met and exceeded guest expectations by anticipating needs and providing recommendations.
- Maintained a clean and organized work environment, including polishing silverware and glassware.
- Collaborated with kitchen staff and management to ensure seamless service and guest satisfaction.
- Handled cash and credit card transactions accurately and efficiently.
Accessories Manager
Nordstrom
05.2021 - 12.2022
- Achievements:Successfully planned and executed a high-impact event in collaboration with the brand Bony Levy, resulting in an 18% boost in the department's annual results. Trained the team in digital sales strategies, contributing to the department and team achieving their goals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to meet forecasted demands.
- Conducted weekly staff meetings, addressing concerns, planning improvements, and evaluating progress.
- Created organization systems for inventory control, merchandising, financial reports, and schedules, increasing operational efficiency.
- Increased sales through operational efficiencies and building excellent customer rapport.
- Transformed corporate website and social media platforms for better customer engagement.
- Collaborated with product development teams to create marketing materials for sales presentations.
- Worked closely with management to create daily and weekly sales plans based on trends.
- Enforced internal policies to maintain responsiveness to demands.
- Analyzed store trends for planning.
Senior Makeup Artist
Saint Laurant/Nordstrom
02.2017 - 12.2021
- Maintained inventory of art supplies such as canvases, frames, brushes, paper.
- Provided guidance and technical assistance to other artists when needed.
- Instructed classes on drawing basics such as shading techniques and color theory.
- Managed inventory levels and ensured accurate stock counts.
- Developed strategies to increase sales and profitability.
- Analyzed sales data and trends for improvement.
- Maintained visual merchandising standards.
- Participated in weekly meetings with other department managers.
- Worked closely with corporate teams to ensure compliance with company policies.
Product Specialist
M.A.C Cosmetic
05.2014 - 03.2017
- Developed and implemented product launch plans for new products.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Created product-related content such as webinars, blogs, and videos.
- Analyzed customer feedback to improve product design and performance.
- Coordinated with marketing teams on advertising campaigns related to specific pro
Education
ACCOUNTING -
IRAN AZAD PARAND UNIVERSITY
Skills
- Budgeting and Financial Management
- Marketing and Promotion
- Microsoft Word/QuickBooks
- Food and Wine Pairing
- Excel/PowerPoint
- Outlook/Cloud Drive
- Event Planning
- Managing Multiple Priorities
- Physical Stamina
Timeline
Cosmetics Manager
Nordstrom
10.2023 - Current
Waitress
The Rex Stackhouse
11.2021 - Current
Accessories Manager
Nordstrom
05.2021 - 12.2022
Senior Makeup Artist
Saint Laurant/Nordstrom
02.2017 - 12.2021
Product Specialist
M.A.C Cosmetic
05.2014 - 03.2017
ACCOUNTING -
IRAN AZAD PARAND UNIVERSITY
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