Shiva Thurpu
Beaverton
Summary
Diligent Senior Product Manager bringing several years of success in product roadmap development, market research and product metrics. Highly skilled in identifying opportunities to maximize revenue and drive growth initiatives. Driven by a desire to continuously improve and deliver exceptional results in the evolving landscape of product management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Product Manager
CDK Global LLC
11.2020 - Current
- Led the modernization of Dealer Configurations management tool, unifying the setups across all CDK products. Led to enhancing the user onboarding experience for new dealers and modifications by existing dealers.
- Collaborated with cross-functional teams and senior executives to align product roadmap with business goals, resulting in a 25% increase in customer satisfaction scores (CSAT).
- Defined and achieved key product team OKRs, improving team velocity by 20% through effective performance tracking and roadmap implementation.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements which led to an overall improvement of time to task completion by 30% .
- Conducted user acceptance testing and achieved 95% test case pass rate, validating solution readiness and compliance with non-functional requirements.
- Facilitated technical consulting and user training sessions, enhancing user adoption and satisfaction by 40%.
Sr. Business Systems Analyst
Daimler Trucks North America LLC
08.2018 - 11.2020
- Led requirements gathering and documentation for integrating service literature content into Adobe Experience Manager, improving content accessibility for technicians and service employees.
- Achieved a 20% reduction in content delivery time through efficient system configurations and API integrations.
- Managed scrum ceremonies and maintained burn-down charts, ensuring alignment with sprint goals and timely backlog grooming.
- Conducted extensive business process analysis and supply chain improvements, resulting in a 15% increase in operational efficiency.
- Implemented APIs library for data integration from multiple sources, streamlining inventory management across dealer showrooms.
Education
Master of Science - Industrial Engineering And Data Analysis
Oregon State University
03-2018
Bachelor of Technology - Mechanical Engineering
Amity University
07-2014
Skills
- Product Roadmaps
- Product positioning
- Customer research
- Design thinking
- Technical acumen
- Data-driven decision-making
- Cross-Functional Collaboration
- Product Development
Technical Skills
- Productivity & Design Tools: JIRA, Confluence, MS Office, Aha!, Product Board, Miro, Figma
- Programming: Python, R studio, SQL
- SDLC Frameworks: Agile/Scrum, SAFe, Waterfall
- Databases & Analysis: Mongo DB, PostgreSQL, Tableau, Power BI, Snowflake
- Technology/Systems: ERP, CRM, CMS, DMS, Configurations, AI/ML
Certification
- SAFe Product Owner/Product Manager
- Six Sigma Green Belt
- Pragmatic Product Manager
Timeline
Sr. Product Manager
CDK Global LLC
11.2020 - Current
Sr. Business Systems Analyst
Daimler Trucks North America LLC
08.2018 - 11.2020
Bachelor of Technology - Mechanical Engineering
Amity University
- SAFe Product Owner/Product Manager
- Six Sigma Green Belt
- Pragmatic Product Manager
Master of Science - Industrial Engineering And Data Analysis
Oregon State University
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