Shivam Desai
469 Sagebrook Pike Rd,AL
Summary
Experienced and passionate hospitality professional with 9 years of hands-on experience in restaurant management. I've built a strong track record of leading teams, improving operational efficiency, and creating memorable customer experiences in fast-paced, high-volume environments. Whether it's optimizing processes, managing costs, or resolving customer concerns, I take pride in finding practical solutions that make a difference. I'm committed to supporting my team's growth and fostering a positive work environment while ensuring the highest standards of service and safety. I'm excited to bring my leadership and operational skills to a new role where I can continue to make an impact and drive success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Salsarita's
02.2021 - Current
- Oversee daily operations for a high-volume restaurant, ensuring efficiency in service, product quality, and customer satisfaction.
- Lead, train, and mentor a team of 30 staff members, fostering skill development and improving team performance.
- Manage inventory and vendor relationships, reducing food waste by 7% through strategic ordering and stock management.
- Enforce health, safety, and sanitation compliance, achieving consistently high scores on health inspections.
- Analyze sales, labor, and operating costs, implementing cost-saving measures that reduce overhead by 5%.
- Handle customer concerns and resolve conflicts, ensuring guest satisfaction and repeat business.
Assistant Manager
Salsarita's
06.2018 - 12.2020
- Assisted in managing daily restaurant operations, overseeing both front-of-house and back-of-house activities to ensure smooth service.
- Supervised a team of 12 employees, ensuring adherence to service standards and fostering a positive work environment.
- Managed staff schedules, optimizing labor efficiency and ensuring compliance with budget constraints.
- Collaborated with upper management to implement operational changes that improved speed of service and customer feedback.
- Monitored cash flow, daily transactions, and POS system data to maintain financial accuracy and prevent discrepancies.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
- Food Safety Certification
- ServSafe Manager Certification
- Conflict Resolution Training
Timeline
Operations Manager
Salsarita's
02.2021 - Current
Assistant Manager
Salsarita's
06.2018 - 12.2020
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