Shivani Singh
Carol Stream,IL
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Strong willed Telemarketer with high level of enthusiasm and energy. More than 1 year of experience in call center environments. Possessing skills in developing rapport with each customer. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hard working and passionate job seeker eager to learn and master new skills, techniques, and positions in the work place
Overview
2
2
years of professional experience
Work History
Phone Girl/Cashier/Assistant Teacher
Rocco Vinos
Carol Stream, MI
12.2021 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Assisted hundreds customers daily by answering questions and transferring to appropriate departments.
- Supported customers by managing hundreds of calls per day efficiently while maintaining professionalism and upbeat tone.
- Recommended preferable choices to customers and upsold products.
- Continued to be calm, collected, and level headed even in dire and stressful situations.
- Collected personal information from customers to accurately document requests.
- Managed telephone switchboard of nine personnel and routed internal and external calls to provide quick connection.
- Boosted customer loyalty by 5% by placing follow-up calls to customers who reported issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
- Managed telephone switchboard of 27 personnel and routed internal and external calls to provide quick connection.
Teaching Assistant
Heritage Lakes Elementary School
Chicago, IL
09.2021 - 12.2021
- Supported student physical, mental, and social development using classroom games and activities
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Oversaw 10 students within thee classroom and common areas to monitor, enforce rules, and support lead teacher
- Provided additional mentoring based on student evaluations
- Worked with teacher and administrators to enforce school policies and procedures
- Assisted in lessons, curriculum and homework planning
- Assisted in implementation of new learning tools, systems and materials
- Distributed tests, assignments and handouts per teacher specifications
- Provided one-on-one and group-based learning support focused on student progress
- Supervised recess, lunch and daily student intake and dismissal
- Monitored students during quizzes and tests
- Worked with teacher to identify and target opportunities for instructional improvements
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Supported classroom maintenance and upkeep, organizing books and materials
Education
GED -
Homeschooling
Illinois 06.2021
Skills
- Customer Service
- Cashier services
- Bussing and runner services
- Front desk and hostess services
- Assistant teacher
Video-gaming, Videography, cooking, sports.
These are things i do occasionally for fun and for the enjoyment of others!
Timeline
Phone Girl/Cashier/Assistant Teacher
Rocco Vinos
12.2021 - Current
Teaching Assistant
Heritage Lakes Elementary School
09.2021 - 12.2021
GED -
Homeschooling
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