Megan Shively
Grafton,WI
Summary
Hardworking and passionate job seeker with years of experience in communicating with coworkers and customers. Creates a safe work environment for all employees while allowing them to approach with any issues or concerns they may have. Has an strong interest in mental health, counseling, and community outreach. Seeking an entry-level position to utilize my education and experience.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Sendik's
07.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Trainer
Culver's Restaurant
06.2016 - 12.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Supported productivity increase and business growth through new hire training and mentoring.
Education
Bachelor of Science - Psychology
University of Wisconsin - Whitewater
Whitewater, WI05.2024
High School Diploma -
Port Washington High School
Port Washington06.2020
Skills
- Customer Service
- Problem-Solving
- Team Collaboration
- Interpersonal Skills
- Research/Writing Skills
- Emotional Intelligence
- Training and mentoring
- Excellent time management skills
- Strong Communication Skills
References
Alex Smith
Grafton Sendik's Food Market
alex.smith@sendiks.com
262-365-8924
Timeline
Customer Service Manager
Sendik's
07.2018 - Current
Trainer
Culver's Restaurant
06.2016 - 12.2018
Bachelor of Science - Psychology
University of Wisconsin - Whitewater
High School Diploma -
Port Washington High School
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