Shivon Srch
Citrus Heights,CA
Summary
Driven by a results-focused approach, I leveraged my problem-solving and organizational skills at the Franchise Tax Board to enhance project delivery and streamline processes. My ability to foster team collaboration and my keen attention to detail have consistently contributed to achieving and surpassing goals, marking me as a dynamic asset to any employer.
Overview
15
15
years of professional experience
Work History
Tax Program Technician I
Franchise Tax Board
08.2005 - 03.2015
- Used computers to generate and process automated program forms.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Facilitated open communication channels between team members and management, ensuring any potential issues were addressed in a timely manner.
- Assisted in the successful completion of multiple projects by providing consistent technical support and troubleshooting expertise.
- Collaborated with cross-functional teams to establish project timelines and deliverables, ensuring timely project completion.
Daycare Teacher
City of Roseville Parks and Recreation
04.2002 - 10.2005
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Supported children's emotional development by providing comforting presence and listening to their concerns.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Floral Assistant
Unforgettables Floral Shop
01.2000 - 09.2000
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
- Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Streamlined order processing for improved efficiency, accurately taking and fulfilling orders in a timely manner.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
Education
Associate of Arts - Liberal Arts
Sierra College
Rocklin, CA05.2007
Associate of Science - Liberal Arts And Sciences
Sierra College
Rocklin, CA05.2007
High School Diploma -
Casa Roble High School
Orangevale, CA06.2000
Skills
Team-based Approaches
Problem-Solving
Time Management
Attention to Detail
Excellent Communication
Organizational Skills
Task Prioritization
Self Motivation
Analytical Thinking
Goal Setting
Timeline
Tax Program Technician I
Franchise Tax Board
08.2005 - 03.2015
Daycare Teacher
City of Roseville Parks and Recreation
04.2002 - 10.2005
Floral Assistant
Unforgettables Floral Shop
01.2000 - 09.2000
Associate of Arts - Liberal Arts
Sierra College
Associate of Science - Liberal Arts And Sciences
Sierra College
High School Diploma -
Casa Roble High School
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