Shivonda Johnson
Powder Springs,GA
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
21
21
years of professional experience
Work History
HR Specialist
Kroger
Alpharetta, GA
06.2023 - Current
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the stores HR. Metrics.
- Streamlined onboarding process for new employees, reducing time to full productivity.
- Tailored training programs to meet unique needs of each team member, boosting overall skill levels.
- Enhanced team communication and efficiency by introducing weekly HR. meeting for sharing updates and resolving issues.
- Fostered strong relationships with local communities by organizing and participating in community events.
- Reduced employee turnover by fostering supportive and inclusive environment
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Collaborated with store teams for recruitment, selection, and onboarding of new hires, resulting in the formation of high-performing teams.
Operations Manager
Rooms To Go
Forest Park, GA
09.2021 - 06.2023
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tracked hours and inventory discrepancies.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Marked-down clearance items and relocated merchandise to proper locations in store.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Office Manager
Ashley Furniture Homestore
Atlanta, GA
09.2018 - 09.2021
- Led team to surpass customer account goals for five straight quarters through strategic coaching and leadership.
- Oversaw office inventory activities ex: supply orders.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported sales associates in accomplishing their goals through diligent administrative assistance such as sales/commissions generation and data entry.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Assistant Store Manager
Target
Marietta, GA
05.2016 - 09.2018
- Implemented safety protocols to maintain a secure workplace, minimizing employee and customer accidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Increased sales in specialty departments by 21% each year by having delegating team to have departments fully staffed, stocked and conditioned to company standards.
- Decreased retention to 15% by building a team based on accountability, transparency and consistency.
Area Supervisors
Kohls Department Store
Austell, GA
03.2004 - 05.2016
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all departments.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial teamwork
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Oversaw successful implementation of new point-of-sale system, minimizing disruptions to service during transition.
- Increased customer loyalty by implementing rewards program tailored to frequent shoppers.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Coordinated with other departments to launch successful promotional events, boosting foot traffic and sales.
Education
Business Administration
Chattahoochee Technical College
Marietta, GABusiness -
Mceahern High School
Powder Springs, GA05.2003
Skills
- Associate Development
- HR policies and procedures
- Recruiting
- Diversity and inclusion
- Onboarding and orientation
- Employee retention
Timeline
HR Specialist
Kroger
06.2023 - Current
Operations Manager
Rooms To Go
09.2021 - 06.2023
Office Manager
Ashley Furniture Homestore
09.2018 - 09.2021
Assistant Store Manager
Target
05.2016 - 09.2018
Area Supervisors
Kohls Department Store
03.2004 - 05.2016
Business Administration
Chattahoochee Technical College
Business -
Mceahern High School