Shiyona Stark
Newark,DE
Summary
Recent graduate with an Associate of Applied Science in Medical Billing and Coding, and Certified Medical Reimbursement Specialist (CMRS) credential. Seeking an entry-level position to apply strong academic knowledge in coding systems, billing procedures, and insurance claims processing. Dedicated to accuracy, confidentiality, and providing administrative support in healthcare settings. Also backed with strong extensive experience in customer service and paying attention to details.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Food Lion
09.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
HIM Processing Tech
Nemours Children's Hospital
09.2025 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Used Systems like RightFax, EPIC, and QLIK to complete task.
Customer Service Representative
TransCore
01.2024 - Current
- Assist customers with account management and violation payments.
- Maintain confidentiality of sensitive customer information
- Provide efficient and courteous service to support retention
- Demonstrate patience and professionalism during customer inquiries
- Handled high-volume calls
Copy Center Associate
Staples
06.2022 - 11.2022
- Supported copy and print services, often processing sensitive and time-critical documents
- Accepted and processed customer payments and managed POS system
- Delivered consistent and accurate customer support across a variety of services.
- Produced more than [Number]60 sheets per day using high-volume [Type], [Type] and [Type] machinery.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH05-2027
Associate of Applied Science - Medical Coding And Billing
Delaware County Community College
05-2025
High School Diploma -
Glasgow Highschool
06-2021
Skills
- Phone etiquette and email communication
- Attention to detail and time management
- Payment processing
- HIPAA and healthcare compliance
- Medical transcription
- Customer service and conflict resolution
- Electronic Health Records and EPIC familiarity
- ICD-10, CPT, HCPCS coding knowledge
Certification
- Certified Medical Reimbursement Specialist (CMRS), American Medical Billing Association - November 2024
Additional Work Experience
Includes supervisory and cashier roles demonstrating reliability, team leadership, and accountability in high traffic retail and service environments: 2019-2023
- Shift Lead-Royal Farms
- Head Cashier Supervisor- Gabe's Department Store
- Cashier- Valero, Staples
- Kitchen Associate: Dash In
- Packer- Burris Logistics
Timeline
Customer Service Cashier
Food Lion
09.2025 - Current
HIM Processing Tech
Nemours Children's Hospital
09.2025 - Current
Customer Service Representative
TransCore
01.2024 - Current
Copy Center Associate
Staples
06.2022 - 11.2022
High School Diploma -
Glasgow Highschool
Bachelor of Science - Health Information Management
Southern New Hampshire University
Associate of Applied Science - Medical Coding And Billing
Delaware County Community College