Shizuka T. Snow
Connecticut Pediatric Practice
Guilford,CT
4
Languages
15
years of professional experience
Bilingual English–Japanese administrative professional with a strong background in healthcare operations and international business communications. Proven ability to enhance organizational efficiency and foster community engagement across diverse cultural contexts. Committed to ongoing professional development and community involvement, ready to leverage skills for a meaningful career in higher education.
Work History
Medical Receptionist
1 Year- Managed front-desk operations, ensuring smooth, professional service in a high-volume medical office.
- Scheduled appointments and coordinated referrals to support efficient patient flow.
- Handled high call volumes, triaging inquiries and routing calls to the appropriate departments with professionalism.
- Delivered exceptional customer service, creating a welcoming environment for patients and families.
- Served as a liaison between families and clinical staff to address concerns in a timely manner.
- Maintained accurate patient files and managed confidential records in compliance with privacy standards.
Translator & Interpreter
2 Years- Facilitated communication between Japanese project managers and U.S. clients.
- Translated technical and business documents while coordinating international communications to support project goals.
- Aided negotiations for a contract valued at over $14 million, ensuring alignment between stakeholders.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
Medical Administrator
2 Years- Coordinated patient scheduling, maintained accurate records, managed insurance documentation, and facilitated effective communications to optimize patient flow.
- Prioritized competing needs to ensure confidential handling of information and accurate processing of patient requests.
- Implemented electronic health record updates, ensuring accurate patient information access.
- Led administrative staff in developing streamlined workflows for improved service delivery.
Medical Administrator / Insurance Specialist
1 Year- Facilitated multi-department administrative operations to ensure compliance.
- Coordinated scheduling and verified documentation to maintain operational efficiency.
- Streamlined patient admissions process, enhancing operational efficiency and reducing wait times.
- Implemented electronic health record system, improving data accuracy and accessibility for clinical teams.
Education
Bachelor of Arts - Economics
Skills
Administrative Operations
Program Coordination
Cross-Cultural Communication
Event Planning
Relationship Building
Problem Solver
Time Management
Attention to Detail
Editing & Proofreading
Avid Learner
Commitment to Excellence
Community Outreach
Languages
Japanese (Native)
English (Bilingual)
TOEIC 945
EIKEN Pre-1
Interests
Microsoft Office 365
Zoom
Epic System
eClinicalWorks
Canva
Webpage Design
Timeline
Medical Receptionist
Connecticut Pediatric Practice
01.2021 - 01.2022Read More
Translator & Interpreter
Toshiba Precision Corporation, Japan
01.2019 - 01.2021Read More
Medical Administrator
Middlesex Health
01.2011 - 01.2013Read More
Medical Administrator / Insurance Specialist
Hoshi General Hospital
01.2007 - 01.2008Read More
Fukushima University
Bachelor of Arts from Economics
Read More
Volunteer Work
- Designed and led an after-school Japanese cultural enrichment program featuring origami making and other hands-on activities.
- Presented on Japanese language and culture in elementary classrooms.
- Provided Japanese–English translation support for community members.