Shkelqesa Klobucista
OLD BRIDGE,New Jersey
Summary
Skilled Medical Office professional offering 10 years of experience cultivating seamless office operations. Results-driven Clinical Supervisor successful in creating innovative educational programs. Works with nurse leaders and healthcare staff to improve patient care and outcomes. Focused on developing strong teams while serving as positive role model. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Oriented Clinical Supervisor offering 2-year background to growing team. Adept in case management, clinical oversight, and staff training. Proficient in conducting data analysis to close gaps and improve outcomes.
Overview
16
16
years of professional experience
Work History
Clinical Supervisor
RMA OF NEW JERSEY
Eatontown, NJ
09.2022 - Current
- Reduced appointment wait times by optimizing scheduling processes and coordinating with other departments for smooth patient flow.
- Managed daily operations of the clinic, including patient registration, rooming procedures, equipment maintenance, and staff scheduling.
- Provided ongoing training to medical assistants, ensuring adherence to best practices and maintaining a high level of clinical competency.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Medical Assistant Team Leader
the Doctors Office Urgent Care
Manalapan, NJ
01.2020 - 06.2022
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered injections, medications and treatments as directed by the physician.
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
Administrative Assistant
NYU Medical Center
Manhattan, NY
01.2013 - 07.2016
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Processed financial documents, contracts, expense reports and invoices.
- Scheduled appointments for department personnel as needed.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Reviewed all outgoing correspondence for accuracy prior to distribution.
- Performed data entry tasks accurately within specified timeframes.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Monitored schedules and calendar obligations for executives.
- Assisted with the preparation of reports, presentations, and spreadsheets.
Administrative Assistant
medical pavilion
Staten Island, NY
01.2009 - 12.2012
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
Medical Assistant -
Manhattan Institute
New York, NY05.2009
High School Diploma -
Colts Neck High School
Colts Neck, NJ06.2008
Skills
- Clinical Training
- Team Supervision
- Staff Scheduling
- Staff Management
Languages
Albanian
Full Professional
Timeline
Clinical Supervisor
RMA OF NEW JERSEY
09.2022 - Current
Medical Assistant Team Leader
the Doctors Office Urgent Care
01.2020 - 06.2022
Administrative Assistant
NYU Medical Center
01.2013 - 07.2016
Administrative Assistant
medical pavilion
01.2009 - 12.2012
Medical Assistant -
Manhattan Institute
High School Diploma -
Colts Neck High School