Shkira Winslow
Norfolk,VA
Summary
Dynamic Sales Associate with a proven history of enhancing customer experiences and driving revenue growth through exceptional service and strategic sales techniques. Recognized for consistently exceeding sales targets and elevating company visibility within targeted markets. Highly organized and dependable, adept at managing multiple priorities with a positive attitude and a commitment to team success. Expertise in engaging high-volume customers, recommending tailored merchandise, and creating compelling displays to maximize sales opportunities while maintaining accurate transaction records.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ashley Stewart
Norfolk, VA
05.2025 - Current
- Led product demonstrations to enhance customer engagement and boost sales conversion rates.
- Trained new sales associates on product knowledge and sales techniques to improve team performance.
- Collaborated with marketing teams to align promotional strategies with customer feedback and trends.
- Developed tailored solutions for customers, increasing satisfaction and fostering repeat business.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Collaborated with team members to achieve sales targets and improve store performance.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Sales Associate
As Seen On TV
Norfolk, VA
06.2021 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Tutor
Private Tutoring
Norfolk, VA
09.2019 - 05.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Enhanced students' understanding of subject matter by incorporating real-world examples into lessons.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Met with parents to discuss student progress and address concerns.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Served as an ongoing resource for both students and parents, providing guidance related to academic planning, study habits, test-preparation strategies, and more.
- Responded to email and telephone requests to provide students with specific information.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Education
High School Diploma -
Norview High School
Norfolk, VA06-2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Flexible Schedule
- Merchandising knowledge
- Verbal/written communication
- Outgoing personality
- Upselling
Timeline
Sales Associate
Ashley Stewart
05.2025 - Current
Sales Associate
As Seen On TV
06.2021 - 04.2024
Tutor
Private Tutoring
09.2019 - 05.2023
High School Diploma -
Norview High School