Shlonda Smith
Augusta,GA
Summary
Experienced professional with policy development; program auditing/quality improvement; training facilitation; and grant management experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager, WIC Breastfeeding Program
Georgia Department of Public Health- Georgia WICA
Atlanta , GA
2015.06 - Current
- Provided technical assistance to local agencies in developing, implementing and maintaining a breastfeeding component to meet Georgia's state plan
- Managed a team of other program specialists and other staff as assigned
- Responsible for supervisor activity of assigned staff
- Implemented new program initiaties and technology
- Collaborated with fiscal to manage program budget and grant awards, to include forecasting and analysis to optimize resources
- Authored breastfeeding program policies
- Directed market research and analysis to identify trends and inform program business decisions
- Ensured compliance with applicable laws, regulations, policies, and procedures across the program
- Planned and facilitated program meetings and trainings
- Collaborated with the auditing team to complete routine quality improvement processes
- Authored audit findings and required actions or recommendations
- Acted as the subject matter expert and program representative at various statewide and local meetings
- Collaborated with leadership in establishing goals for annual State Plan reporting to USDA
- Analyzed data for: reporting to USDA, ordering supplies, and developing program guidelines and expectations
- Drafted memorandums to local agencies regarding vital program information and activities
- Selected to lead a special project from USDA to implement a social marketing campaign in Georgia WIC
- Established and maintained relationships with key stakeholders
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Breastfeeding Peer Counselor
East Central Region Health District- Women, Infants, and Children Program
Augusta , GA
2013.06 - 2015.06
- Performed home visits
- Coordinated breast pump issuance
- Maintained Breast Pump inventory
- Counseled pregnant and postpartum parents
- Represented the program at community health fairs
- Maintained a caseload of prenatal and postpartum parents
- Assisted with creating individualized plans for successful breastfeeding outcomes
- Engaged in ongoing professional development activities such as reading research articles or attending webinars related to lactation topics
- Facilitated group discussions on strategies for successful breastfeeding experiences
- Mentored new peer counselors on best practices when providing counseling services
- Educated clients about the benefits of breastfeeding
Early Interventionist
East Central Region Health District- Early Intervention/Babies Can’t Wait Program
Augusta , GA
2006.08 - 2015.05
- Provided early intervention services to families with infants and toddlers
- Developed and implemented individualized family service plans based on the assessments of each child's needs
- Maintained detailed case notes documenting all interactions with families and progress towards outcomes
- Ensured compliance with local, state and federal laws related to early intervention services delivery protocols and procedures
- Assisted families in developing strategies for successful inclusion into home, childcare or preschool settings
- Facilitated referrals to community resources for families in need of additional supports
- Organized team meetings with other professionals involved in the care of the child
- Conducted developmental screenings, assessments, and evaluations of children birth to three years old
- Participated in transition planning from Early Intervention Services into Preschool Special Education programs when applicable
Service Coordinator
Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD)-Region Two Office
Augusta , MI
2007.10 - 2009.09
- Researched Medicaid Standards to ensure provider compliance
- Completed monthly monitoring reports
- Transitioned participants to state Medicaid plan funded services
- Acted as liaison between providers and families/participants
- Facilitated Individual Service Plan meetings documenting as per Medicaid Standards
- Completed Support Intensity Scale Questionnaires with families and providers
- Communicated via email/phone with office for over 90% of work-related activities
- Maintained accurate records of services provided for each client
Education
Master of Science - Health Education & Promotion
Walden University
08.2021
International Board-Certified Lactation Consultant -
International Board of Lactation Examiners
12.2019
Change Practitioner -
Prosci Certified Change Practitioner
09.2018
Bachelor of Arts - Sociology & Education
University of South Carolina Aiken
01.2002
Skills
- Leadership
- Research (Federal Regulations/Standards)
- Quality improvement
- Program management
- Program design, implementation, and evaluation
- Policy development
- Training and facilitation
- Data analysis
- Technical assistance
- Social marketing
- Caseload management
- Client relationships/Key contact
- Medicaid standards compliance
- Monitoring and reporting
- Individual service planning
- Financial record management
- Staff supervision and hiring
- Performance reviews
- Reports development
- Presentation development
- Performance Improvements
- Training and mentoring
- Performance Evaluation
- Customer Service
References
- Shontel Cargill, President, Postpartum Support International, (912)288-4817, Shontelmcargill@gmail.com, Former Project Lead
- Patricia Cwiklinski, Nutrition Services Director, North Health District WIC Program, (770)535-5743, Patricia.Cwiklinski@dph.ga.gov, Former Coworker
- Shari Herzberg, Assistant Preschool Teacher, (706)951-0176, Swendzik@comcast.net, Former Supervisor
Certification
- International Board Certified Lactation Consultant
- Prosci Certified Change Practicioner
Timeline
Senior Manager, WIC Breastfeeding Program
Georgia Department of Public Health- Georgia WICA
2015.06 - Current
Breastfeeding Peer Counselor
East Central Region Health District- Women, Infants, and Children Program
2013.06 - 2015.06
Service Coordinator
Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD)-Region Two Office
2007.10 - 2009.09
Early Interventionist
East Central Region Health District- Early Intervention/Babies Can’t Wait Program
2006.08 - 2015.05
Master of Science - Health Education & Promotion
Walden University
International Board-Certified Lactation Consultant -
International Board of Lactation Examiners
Change Practitioner -
Prosci Certified Change Practitioner
Bachelor of Arts - Sociology & Education
University of South Carolina Aiken
- International Board Certified Lactation Consultant
- Prosci Certified Change Practicioner
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