Sh’myiah Davis
Tallahassee
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Amazon Associate
Amazon
Tallahassee
10.2024 - 07.2025
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
Breakfast Manager
Jacks Family Resturant
Albany
10.2023 - 10.2024
- Worked closely with chefs to create innovative recipes that would appeal to customers' tastes.
- Controlled food costs by monitoring portion sizes and wastage.
- Assisted in recruiting, interviewing, and hiring new staff members.
- Resolved conflicts between staff members efficiently to ensure smooth operations of the restaurant during peak hours.
- Provided feedback to staff regarding performance issues or areas needing improvement.
- Addressed customer complaints promptly and professionally while ensuring their satisfaction with the product or service provided.
- Scheduled staff shifts to maintain adequate staffing levels during peak hours of operation.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Cashier Team Lead
Long John Silvers Franchise Association
Albany
07.2022 - 08.2023
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Developed strong working relationships with team members to foster collaboration.
Education
Baker County K-12
Newton, Ga Associate of Science - Biology
Albany State University
Albany, GA 08.2023 -
Skills
- Customer service
- Conflict resolution
- Staff training
- Inventory management
- Sales reporting
- Scheduling
- Sales expertise
- POS system operation
- Management support
- Data entry
- Leadership qualities
Timeline
Amazon Associate
Amazon
10.2024 - 07.2025
Breakfast Manager
Jacks Family Resturant
10.2023 - 10.2024
Associate of Science - Biology
Albany State University
08.2023 -
Cashier Team Lead
Long John Silvers Franchise Association
07.2022 - 08.2023
Baker County K-12