Sh’Nya Ciceron
Kennesaw,GA
Summary
Accomplished Manager of Operations with a proven track record at SKC SOLUTIONS, adept in staff management and decision-making. Excelled in fostering effective communication, resolving inefficiencies, and surpassing financial targets. Demonstrates exceptional customer service and team leadership, ensuring high-quality standards and operational excellence.
Overview
5
5
years of professional experience
Work History
Manager of Operations
SKC SOLUTIONS
01.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and losses
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Office Manager
Let’s Get Bodied INC
04.2022 - 12.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Customer Service Cashier
Kentucky Fried Chicken
08.2019 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers and handled concerns quickly
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma - General Studies
Charles Drew High School
Jonesboro, GA05.2020
Skills
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
Languages
Creole
Full Professional
Timeline
Manager of Operations
SKC SOLUTIONS
01.2024 - Current
Office Manager
Let’s Get Bodied INC
04.2022 - 12.2023
Customer Service Cashier
Kentucky Fried Chicken
08.2019 - 05.2022
High School Diploma - General Studies
Charles Drew High School
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