Shocquline Evans
Hearne,TX
Summary
Detail-oriented Health Unit Coordinator with expertise in patient admissions, records management, and HIPAA compliance. Known for streamlining workflows and enhancing patient relations to improve overall care delivery.
Proactive Health Unit Coordinator with a strong background in patient scheduling and documentation management. Experienced in implementing electronic health record systems, ensuring accuracy, and facilitating communication among medical staff and patients.
Overview
2026
2026
years of professional experience
Work History
Health Unit Coordinator
Acclara
Texas
03.2021 - 06.2025
- Coordinated patient admissions and discharges, ensuring accurate documentation and efficient workflow.
- Managed scheduling for healthcare providers, optimizing clinic operations and resource allocation.
- Facilitated communication between patients, families, and medical staff to enhance care delivery.
- Implemented electronic health record systems to streamline data management and improve accessibility.
- Reviewed processed medical claims, ensuring accuracy and adherence to billing regulations and insurance policies.
Insurance Verification Specialist
Medical Associates of Houston
2018 - 2021
- Verified patient insurance eligibility and benefits for accurate claims processing.
- Collaborated with healthcare providers to gather necessary documentation for authorization requests.
- Utilized electronic health record systems to update patient information and streamline verification processes.
- Communicated effectively with patients regarding coverage inquiries and policy details.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Facilitated successful introduction of new electronic verification system, improving data accuracy.
Provider Services Representative
Cigna
2015 - 2018
- Facilitated communication between providers and internal teams to resolve inquiries efficiently.
- Assisted in processing provider claims, ensuring accurate submissions and timely payments.
- Coordinated with healthcare providers to gather documentation for credentialing processes.
- Implemented improvements in workflows to enhance service delivery and reduce response times.
- Trained new representatives on procedures and systems to ensure operational consistency.
Education
Bachelor of Science - Business
Texas Southern University
Houston, TX05-2028
Skills
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
- Paperwork processing
- Training and mentoring
- Medical records management
- EMR updating
- Patient scheduling expertise
- HIPAA compliance
- Healthcare software
- Staff scheduling
- Medical terminology proficiency
- Inventory and restocking
- Patient relations
- Basic life support for health care providers (BLS)
- Insurance billing
- Inbound phone calls
Timeline
Health Unit Coordinator
Acclara
03.2021 - 06.2025
Insurance Verification Specialist
Medical Associates of Houston
2018 - 2021
Provider Services Representative
Cigna
2015 - 2018
Bachelor of Science - Business
Texas Southern University