Shokat Jamil
Brooklyn,NY
Summary
- Motivated Customer Service Representative with over four years of experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Bangla.
Overview
4
4
years of professional experience
Work History
Account Executive
Gotham Elite Marketing
Brooklyn, NY
01.2022 - 06.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing, and referrals.
- Managed sales cycle from first contact to established customer sale and maintained asolid customer base.
Shift Leader
Dunkin Donuts
Manhattan, NY
07.2016 - 01.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Trained new employees and delegated daily tasks and responsibilities.
Camp Counselor
City Growers
Brooklyn, NY
06.2019 - 08.2019
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
Bachelor of Science - Business Management
Brooklyn College
Brooklyn, NY05.2023
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06.2019
Skills
- Excellent work ethic
- Sales Reporting
- Training Assistance
- Efficient and Detail-Oriented
- Customer Service
- Microsoft Office
- Willingness to Learn
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Timeline
Account Executive
Gotham Elite Marketing
01.2022 - 06.2022
Camp Counselor
City Growers
06.2019 - 08.2019
Shift Leader
Dunkin Donuts
07.2016 - 01.2020
Bachelor of Science - Business Management
Brooklyn College
High School Diploma -
Franklin Delano Roosevelt High School
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