SHOLEH RYAN
Las Vegas,NV
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistance General Manager
Eyeglass World
Las Vegas, NV
07.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Review of audit documentation
Store Manager of Operations
Meadows Eye Physicians and Surgeons
Las Vegas, NV
12.2023 - Current
- Supervised the maintenance of store equipment ensuring it is functioning properly at all times
- Created reports detailing store performance metrics such as sales volume, labor hours, inventory levels
- Monitored customer feedback to identify areas for improvement in product selection, customer service and operational processes
- Oversaw the scheduling of employees to ensure adequate staffing levels during peak times
- Resolved customer complaints promptly and professionally
- Interviewed and hired prospective employees according to team needs
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Set sales targets and budgets for team leads and employees to follow
- Stocked and organized products in storage spaces and retail shelves
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
Store Manager
Pearle Vision
Las Vegas, NV
07.2018 - 12.2023
- Solved problems and resolved conflicts for team members and customers
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Arranged store cleanings and renovations during periods of low customer traffic
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Managed daily store operations, including customer service, inventory management, cash handling and staff supervision.
Optician
Eyeglass World
NV, US
07.2018 - 12.2023
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Solved problems and resolved conflicts for team members and customers
- Interviewed and hired prospective employees according to team needs
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Set sales targets and budgets for team leads and employees to follow
- Arranged store cleanings and renovations during periods of low customer traffic.
12.2017 - 07.2018
- Helped customers meet eyewear needs by delivering best possible solutions
- Controlled customers' expectations through consistent monitoring of wait times and open communication with customers
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction
- Wrote up detailed work orders specifying parameters for lenses and frames
- Repaired and adjusted frames to meet customer needs.
Education
Certificate of Ophthalmic Career Progression/ Certified ABO -
National Academy of Opticianry
01.2011
Bachelor in Holistic Health Sciences -
Quantum University
01.2005
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Project management
- Outstanding communication skills
- Team-oriented
- Sales professional
- Employee training
- Staff training and development
- Supervision and training
- Cost analysis and savings
- Recruiting and hiring
- Customer retention
- Store operations oversight
- Reliable
- Decision Making
- Retail Sales Techniques
Accomplishments
License Optician #815
Certification
Dispensing Optician License #815
Languages
Persian
Full Professional
Timeline
Assistance General Manager
Eyeglass World
07.2024 - Current
Store Manager of Operations
Meadows Eye Physicians and Surgeons
12.2023 - Current
Store Manager
Pearle Vision
07.2018 - 12.2023
Optician
Eyeglass World
07.2018 - 12.2023
12.2017 - 07.2018
Certificate of Ophthalmic Career Progression/ Certified ABO -
National Academy of Opticianry
Bachelor in Holistic Health Sciences -
Quantum University