Summary
Overview
Work History
Education
Skills
Timeline
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Shomari Dunham

West Hollywood,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Stretch Lab
01.2021 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants

Sales Representative

Honda
12.2018 - 03.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Education

Bachelor of Science - Biology

University of Arizona
Tucson, AZ
05.2018

Skills

  • Report Creation
  • Lotus Notes
  • Senior Leadership Support
  • Active Listening
  • Complaint resolution
  • Order fulfillment
  • Retail store support
  • Technical Support
  • Receiving support
  • Account management
  • Creative problem solving

Timeline

Customer Service Representative

Stretch Lab
01.2021 - 07.2023

Sales Representative

Honda
12.2018 - 03.2020

Bachelor of Science - Biology

University of Arizona

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Shomari Dunham