Shomari Johnson
Chesapeake,VA
Summary
Dynamic professional with extensive experience at Kroger, excelling in customer service and cash handling. Proven track record in training teams and enhancing operational efficiency. Adept at problem-solving and conflict resolution, consistently improving customer satisfaction and loyalty. Skilled in utilizing POS systems to ensure financial accuracy and streamline transactions.
Overview
3
3
years of professional experience
Work History
Cashier
Kroger
Chesapeake, VA
06.2023 - 01.2025
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service and resolving issues efficiently.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash management tasks, including balancing registers at the end of shifts.
- Monitored inventory levels at checkout, notifying supervisors of restocking needs.
- Trained new cashiers on register operations and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented strategies to improve transaction speed and reduce wait times for customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bookkeeper
Kroger
Chesapeake, VA
01.2025 - 08.2025
- Managed daily financial transactions, ensuring accuracy and compliance with company policies.
- Reconciled bank statements and internal accounts to maintain precise financial records.
- Assisted in preparing monthly financial reports for management review and decision-making.
- Utilized accounting software to streamline bookkeeping processes and improve efficiency.
- Supported payroll processing by verifying employee hours and calculating deductions accurately.
- Collaborated with team members to resolve discrepancies in financial data promptly.
- Implemented organizational improvements that enhanced accuracy of record-keeping practices.
- Trained new staff on bookkeeping procedures, fostering a collaborative learning environment.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Provided support during audits by supplying requested documentation promptly and accurately.
Front End Assistant Manager
Kroger
Chesapeake, VA
08.2025 - Current
- Assisted customers with product inquiries and ensured positive shopping experiences.
- Maintained cleanliness and organization of store displays to enhance product visibility.
- Operated cash registers, processed transactions accurately, and managed customer payments.
- Collaborated with team members to restock shelves and maintain inventory levels efficiently.
- Supported promotional activities by setting up displays and distributing marketing materials effectively.
- Trained new staff on operational procedures, enhancing team performance and productivity.
- Resolved customer complaints swiftly, improving overall customer satisfaction and loyalty.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Troubleshot complex technical issues, ensuring uninterrupted functionality of the website and its features.
- Collaborated with cross-functional teams to develop high-quality web applications.
- Created engaging content that captivated users and encouraged them to explore the site further.
- Mentored junior developers, fostering a collaborative team environment focused on continuous improvement.
Education
High School Diploma -
Hickory Highschool
Chesapeake, VASkills
- Customer Service Excellence
- Leadership & Team Training
- Cash Handling & Financial Accuracy
- Problem Solving & Conflict Resolution
- Fast-Paced Environment Adaptability
- Time Management
- POS Systems
Accomplishments
- Reduced customer wait times by reorganizing lane assignments and improving cashier productivity during peak hours.
- Trained and onboarded new cashiers, improving front-end accuracy and service speed.
- Resolved customer escalations with professionalism, leading to higher satisfaction and fewer manager call-ins.
- Improved front-end efficiency by identifying workflow issues and implementing smoother break/coverage rotations.
- Helped maintain shrink and cash-loss standards by enforcing proper cash handling and scanning procedures.
- Boosted team morale and performance through positive coaching and leading by example
Timeline
Front End Assistant Manager
Kroger
08.2025 - Current
Bookkeeper
Kroger
01.2025 - 08.2025
Cashier
Kroger
06.2023 - 01.2025
High School Diploma -
Hickory Highschool