Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shona Christensen

Hayward,CA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

The Home Depot Inc
Hayward, CA
07.2022 - 09.2022
  • Handle Returns and Exchanges
  • Manage Online Orders
  • Customer Communication
  • Problem Resolution
  • Data Management
  • Product Knowledge

Customer Service Associate

The Home Depot
Emeryville, CA
06.2021 - 06.2022
  • Handle Returns and Exchanges
  • Manage Online Orders
  • Customer Communication
  • Problem Resolution
  • Data Management
  • Product Knowledge

Lead Cook

Juanita's Polynesian Delights
Newark , CA
02.2015 - 06.2021
  • Performed all aspects of food preparation, main and bakery goods according to cultural standards of classic Polynesian cuisine
  • Fulfilled catering and dining customer orders
  • Managed cashier and accounting
  • Maintenance and troubleshooting of kitchen equipment
  • Managed inventory of ingredient and material supplies
  • Performed strict standards of cleaning and sanitation of equipment and facilities

Education

Bachelor - Sociology

California Polytechnic State University-Pomona
Pomona
05-2024

Associate Degree - Sociology

Laney College
Oakland, CA
05-2022

High School Diploma -

Washington High School
Fremont
06-2017

Skills

  • Team Collaboration
  • Customer Support
  • Product Knowledge
  • Inventory Control
  • Customer Service
  • Problem Resolution
  • Account updating
  • Stock replenishment
  • Safety Regulations

Additional Information

From 2022 to 2024, I took a two-year hiatus from professional work to accept an athletic scholarship at California State Polytechnic University, Pomona. This period was marked by a highly successful track and field career, where I made significant achievements and contributions to the university's athletic program.

During my time at Cal Poly Pomona, I excelled in track and field, particularly in shot put. My dedication and hard work culminated in winning gold medals in consecutive years, establishing myself as one of the top athletes in the region. My performance earned me the prestigious title of Women’s Field MVP, recognizing my outstanding contributions and dominance in field events.

In addition to my MVP accolade, I was honored with USTFCCCA (U.S. Track & Field and Cross Country Coaches Association) All-West Region Honors, reflecting my status as one of the best athletes in the western United States. My achievements also secured my place in Cal Poly Pomona’s top 10 outdoor record book for two events, solidifying my legacy at the university.

This period of focused athletic development not only enhanced my skills and discipline but also instilled in me the values of perseverance, teamwork, and excellence. My time away from the professional workforce allowed me to achieve significant milestones in my athletic career, which I believe will contribute positively to my future endeavors in any field.

Timeline

Customer Service Associate

The Home Depot Inc
07.2022 - 09.2022

Customer Service Associate

The Home Depot
06.2021 - 06.2022

Lead Cook

Juanita's Polynesian Delights
02.2015 - 06.2021

Bachelor - Sociology

California Polytechnic State University-Pomona

Associate Degree - Sociology

Laney College

High School Diploma -

Washington High School
Shona Christensen