Encompass
Shonda Dancz
Corporate/Management/Mortgage/REMOTE
Branson,MO
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Community Manager
Atlas/The Penleigh Branson Row
Branson, MO
04.2022 - Current
- Collected rent/Managed Community of 325 unit apartment complex
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Managed community within established cost constraints and handled all community issues and complaints
- Delegated my work load throughout my team of leasing and maintenance
Loan Processing Manager
Paramount Bank
REMOTE
02.2021 - 06.2021
- Managed a diverse portfolio of up to 60 loans, ensuring prompt processing and approval for clients across various industries.
- Optimized inter-departmental collaboration by establishing clear channels of communication between the sales team and underwriting staff.
- Maintained thorough knowledge of federal regulations related to mortgage lending practices, ensuring full compliance throughout the entire organization's operations.
- Improved team productivity, coordinating training sessions on industry regulations and compliance standards for loan processors.
- Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
- Recognized as a top performer within the department, consistently delivering high-quality work while meeting strict deadlines.
Loan Processor II
Nations Lending
08.2020 - 02.2021
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings with 48 hour turn time on loans
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
Loan Processor III
Guild Mortgage
REMOTE, Indiana
07.2018 - 08.2020
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Reduced processing time for loan applications by implementing an organized filing system.
- Handled any conditions sent from underwriting departments.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Facilitated up to 35 successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
Education
Certificate Course - Accounting
Red Rocks Community College
Denver, CO 05.2001 -
Skills
Customer Support
Sales Support
MS Office Suite
Operations Management
MNLS License # 1068559 All States including New York, Florida, Connecticut, Kentucky and Massachusetts
29 years in the Mortgage Industry including FHA, VA USDA and Bond Loans
Mortgage management and Appraisal Underwriting experience
Basic Word and Excel programs
Series 6 and 63 Security License
Multiple AUS underwriting systems used
Software
Timeline
Community Manager
Atlas/The Penleigh Branson Row
04.2022 - Current
Loan Processing Manager
Paramount Bank
02.2021 - 06.2021
Loan Processor II
Nations Lending
08.2020 - 02.2021
Loan Processor III
Guild Mortgage
07.2018 - 08.2020
Certificate Course - Accounting
Red Rocks Community College
05.2001 -