Shonda Fields
Orlando,FL
Summary
Proven leader with over a decade of experience, notably at Walgreens, where I enhanced operational efficiency and team motivation. Skilled in report creation and interpersonal relations, I excel in environments requiring attention to detail and relationship building. Achieved significant inventory loss reduction, underscoring my ability to blend analytical and soft skills to drive success.
Overview
15
15
years of professional experience
Work History
Shift Leader
Walgreens
01.2022 - Current
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Prepared end f-shitt reports for management review and approval
- Managed inveritory levels and minimized loss, following company systems and guidelines
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Utilized effective communication skills to motivate team members to achieve goals
- Promoted products in online communities through weblog or discussion-forum postings.
Customer Service Cashier
Walmart
02.2017 - 08.2021
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Answered incoming calls promptly and professionally following established guidelines
- Resolved customer concerns to meet unique needs and boost satisfaction
- Processed returns exchanges and refunds in accordance with store policy.
Head Start Teacher
Lady Bird Academy
01.2010 - 09.2017
- Developed lesson plans that aligned with state standards for early childhood education
- Provided individualized attention to children to enhance learning and development
- Developed and maintained supportive relationships with children and families to enhance parent education, involvement and advocacy
- Promoted healthy eating habits among students through nutrition education programs.
Education
High School Diploma -
Valencia College
Orlando, FL07.2009
Skills
- Attention to detail
- Interpersonal relations
- Report creation
- Flexible schedule
- Relationship building
- Written communication
- Customer service focus
- Problem-Solving
- Positive Attitude
Timeline
Shift Leader
Walgreens
01.2022 - Current
Customer Service Cashier
Walmart
02.2017 - 08.2021
Head Start Teacher
Lady Bird Academy
01.2010 - 09.2017
High School Diploma -
Valencia College