SHONDA LAPAN
Swanton
Summary
Detail-oriented healthcare professional specializing in patient access documentation and regulatory compliance. Demonstrated expertise in managing high-volume, time-sensitive information with strict confidentiality and precision. Proficient in record management and cross-functional communication. Prepared to enhance credentialing operations and support provider onboarding compliance.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Northwestern Medical Center Inc.
Saint Albans
12.2024 - Current
- Registered patients through face-to-face interviews to gather essential demographic, insurance, and medical information for accurate recordkeeping.
- Verified insurance coverage for services to facilitate timely patient care and billing processes.
- Scanned documents into electronic medical records system to ensure accurate and accessible patient data.
- Maintained confidentiality of patient information in compliance with regulations.
Behavior Interventionist
Georgia Elementary and Middle School
Georgia
08.2020 - 12.2023
- Maintained detailed documentation and tracked behavioral data to support effective intervention strategies.
- Collaborated with multidisciplinary teams to ensure consistent implementation of behavior plans while safeguarding client confidentiality.
- Managed confidential data professionally in secure environments, ensuring compliance with privacy regulations.
Paraeducator,behavior intervention
Highgate Elementary School
Highgate Center
08.2016 - 03.2020
- Monitored adherence to school and state requirements, ensuring regulatory compliance.
- Coordinated team schedules and documentation, enhancing operational efficiency.
- Organized records and liaised with administration, facilitating effective communication.
Education
Some College (No Degree) - Early Childhood Education
Ashford University
San Diego, CASkills
- Patient registration
- Insurance verification
- Records management
- Confidentiality compliance
- Medical terminology
- Multitasking and organization
- Customer service
Timeline
Patient Access Representative
Northwestern Medical Center Inc.
12.2024 - Current
Behavior Interventionist
Georgia Elementary and Middle School
08.2020 - 12.2023
Paraeducator,behavior intervention
Highgate Elementary School
08.2016 - 03.2020
Some College (No Degree) - Early Childhood Education
Ashford University