Shondale Howard

Innovative and detail-oriented professional with extensive experience in risk assessment, document review, and liability identification. Achieved high-volume sales through effective data analysis with knowledge of customer needs and operational requirements. Skilled in training and facilitating within insurance and higher education sectors, enhancing team performance and knowledge. Resourceful office manager with expertise in task prioritization and deadline management, driving business objectives forward with excellent verbal and written communication skills with an organized and methodical approach.

• Completed Commercial Lines Training program achieving high score while completing various computer technical platforms such as, Microsoft, Osiris, PowerPoint, and ADS to implement insurance underwriting tasks with accuracy and efficiency.
• Achieved exceptional performance rating in sales, team leadership, and exceeded fire metric sales over 100 percent. Innovated sales tracking devices from Microsoft software to help increase and enhance sales for state department performers.
• Received Exemplary status for providing exceptional facilitating skills to college level students. Led insurance agents toward top state production with an overall positive 1.5+ percent sales increase in life production.
• Conducted all administrative duties, including office systems management, filing, front desk operations, recordskeeping, fiduciary processing, resolving customer inquiries while adhering to company policies, compliance, state regulatory and industry operations.

• University of Phoenix
• Mary Kay Cosmetics