Shondell Dishmond
Woodridge,Illinois
Summary
Dedicated professional with a strong background in technical troubleshooting and employee training. Expertise in developing training content and collaborating with teams to foster a culture of safety and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training Specialist II
Invenergy Services
Bolingbrook, Illinois
06.2025 - Current
- Lead instructor for In-House-Substation advanced class.
- Developed training materials for renewable energy operations.
- Facilitated training sessions for new employees on safety protocols.
- Assisted in evaluating training effectiveness through participant feedback.
- Supported program implementation by maintaining training records and documentation.
- Collaborated with subject matter experts to enhance training content quality.
- Engaged with employees to address training-related questions and concerns.
Certified GWO Training Instructor
Universal Technical Institute Inc
Lisle, Illinois
11.2024 - 06.2025
- Assessed student performance through practical evaluations.
- Collaborated with instructors to refine training programs.
- Implemented safety procedures in training environments.
- Provided one-on-one support to students during lab sessions.
- Instructed students using a variety of methods such as lectures, demonstrations, role playing exercises and hands-on activities.
- Maintained a positive learning environment through effective classroom management techniques.
- Collaborated with subject matter experts to develop new training initiatives tailored to specific needs of the organization.
- Mentored new instructors on teaching strategies and standard procedures.
Lead Installation Technician Wind Energy
Takkion
Casper, Wyoming
09.2021 - 09.2024
- Led installation teams to execute projects in diverse environments.
- Trained new technicians on installation protocols and safety procedures.
- Coordinated equipment logistics for timely project completion across sites.
- Inspected installations for quality assurance and compliance with standards.
- Collaborated with clients to determine installation requirements and specifications.
- Managed inventory levels of tools and materials for installation tasks.
- Analyzed customer feedback to identify areas for improvement in service delivery processes.
- Coordinated with vendors regarding parts delivery schedules and shipment tracking information.
- Troubleshot system malfunctions both remotely and on-site.
- Resolved complex installation issues using problem solving techniques and sound judgment.
- Provided technical assistance to customers throughout the entire product life cycle.
- Conducted on-site visits to evaluate customer needs prior to installation process.
- Supervised the unloading, setup, testing, and commissioning of systems at customer sites.
- Scheduled and coordinated installation activities with other departments as necessary.
- Developed detailed reports outlining project status updates for management review.
- Ensured compliance with safety regulations and company policies during all installations.
- Performed quality control inspections of installations to ensure accuracy and customer satisfaction.
- Monitored job progress to ensure timely completion.
- Provided key information to customers, educating on equipment, products, and services.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Utilized technical manuals and online resources to stay updated on industry standards and new technologies.
- Coordinated with project managers to ensure installations were completed within timelines and budget.
- Liaised with manufacturers to obtain necessary parts and information for complex installations.
- Ensured adherence to safety protocols and regulations during installation processes.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Wind Turbine Technician
TAKKION
Casper, Wyoming
05.2019 - 08.2021
- Conducted inspections and troubleshooting to identify mechanical issues.
- Installed and maintained wind turbine components to ensure optimal performance.
- Operated specialized tools and equipment for turbine servicing tasks.
- Adhered to safety protocols during maintenance and repair activities.
- Collaborated with team members on large-scale maintenance projects.
- Documented service reports detailing repairs and inspections performed.
- Assisted in training new technicians on standard procedures and safety practices.
- Climbed towers daily to inspect, troubleshoot and repair turbine equipment.
- Replaced faulty electrical components such as switches, fuses and circuit breakers.
- Maintained detailed records of work performed for each turbine.
- Troubleshot technical issues using specialized diagnostic tools and equipment.
- Disassembled malfunctioning parts and replaced them with new ones.
- Ensured that all safety protocols were followed during maintenance activities.
- Installed new control systems to improve efficiency of turbines.
- Performed preventative maintenance on electrical systems including wiring, controls, sensors and generators.
- Performed regular lubrication of machinery to ensure optimal operation.
- Responded quickly to emergency repairs when needed.
- Performed root cause analysis on wind turbine tower component failures.
- Analyzed data from SCADA systems to identify anomalies or potential problems with turbines.
- Analyzed blueprints and schematic diagrams to determine tools and parts needed to keep equipment operating at peak levels.
- Inspected all safety features before starting any repair job.
- Checked electrical components of wind systems with voltage testers, multimeters, oscilloscopes, infrared testers and other devices to ensure equipment worked correctly.
- Assisted in the installation of new turbines and monitored existing ones for performance optimization.
- Conducted routine checks on mechanical parts such as gears, brakes, bearings and blades.
- Provided technical support for other technicians when needed.
- Assessed and corrected maintenance, installation, production, quality and design concerns.
Active Duty Soldier " Fueler"
Army
Savannah, Georgia
01.2016 - 04.2019
- Operated fueling equipment for aircraft to ensure efficient fuel delivery.
- Drove and operated fuel trucks, hydrant carts and stationary carts to fuel aircraft.
- Conducted pre-fuel checks to maintain safety and compliance standards.
- Inspected fueling hoses and connections for leaks or damage before use.
- Trained junior personnel on fueling procedures and safety measures.
- Coordinated with flight crews for timely fueling operations and service transitions.
- Maintained accurate fuel inventory records to support operational readiness.
- Monitored arrival, parking, refueling, loading, and departure of aircraft to facilitate seamless operations.
- Responded promptly to emergency situations involving fuel supply or related matters.
- Collaborated with maintenance teams to schedule routine equipment servicing and inspections.
- Prepared fuel samples to check overall fuel quality.
- Managed hazardous materials in compliance with military regulations and protocols to ensure safety and readiness.
- Performed daily maintenance checks on refueling vehicles and pumps.
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Supervised and completed flight line foreign object prevention walks.
- Led team drills to improve operational readiness and ensure effective response during missions.
- Managed communications systems during field operations for effective coordination.
- Communicated with other personnel involved in fueling operations such as ground crew, pilots, mechanics.
- Coordinated with other military branches during joint operations.
- Maintained discipline among troops while deployed overseas.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Operated securely in diverse environments, adapting to various terrains and weather conditions.
- Completed basic and advanced combat training courses, mastering individual soldier skills.
- Participated in team-based tactical exercises focusing on effective communication and strategy implementation.
- Participated in team-based tactical exercises focusing on effective communication and strategy implementation.
Education
Bachelor of Science - Business Management
DeVry University
Lisle, IL12-2026
Associate of Applied Science - Business Administration And Management
Augusta Technical College
Augusta, GA12-2022
High School Diploma -
Burke County High School
Waynesboro, GA05-2014
Skills
- Employee training
- Technical training
- Training facilitation
- Training delivery
- Employee development
- Adult learning theory
- Project management
- Documentation management
- Technical troubleshooting
- Customer service
- Safety protocols
- Verbal and written communication
- Presentation
- Cross-cultural training
- Soft skills training
- Equipment maintenance
Certification
- ● GWO Instructor certified
● OSHA 10
● OSHA 30
● LOTO certified
● Electrical Safety Certificate
● Authorized Climber and Rescue Certificate
● Level 1 Crane Rigging Certificate
● American Red Cross First Aid/CPR/AED
● Renewable Energy and Communications Tower Technician Program Certificate
● Secret Clearance obtained through the U.S. Army
Timeline
Training Specialist II
Invenergy Services
06.2025 - Current
Certified GWO Training Instructor
Universal Technical Institute Inc
11.2024 - 06.2025
Lead Installation Technician Wind Energy
Takkion
09.2021 - 09.2024
Wind Turbine Technician
TAKKION
05.2019 - 08.2021
Active Duty Soldier " Fueler"
Army
01.2016 - 04.2019
Bachelor of Science - Business Management
DeVry University
Associate of Applied Science - Business Administration And Management
Augusta Technical College
High School Diploma -
Burke County High School