Shondenerious Edmonson
Columbia,SC
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Sales Agent
Spectrum
Columbia, SC
07.2021 - Current
- Collaborated with team members to develop effective sales strategies and techniques.
- Managed customer accounts to ensure accurate billing and account maintenance.
- Utilized CRM software to track sales activities and customer interactions effectively.
- Maintained comprehensive knowledge of Spectrum's product offerings, and competitive landscape.
- Educated customers on new services and promotions to drive interest and sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
Customer Service Agent remote
TaxSlayer Pro
Augusta, Georgia
11.2022 - 04.2023
- Assisted customers with inquiries and product information effectively.
- Resolved complaints by identifying issues and providing appropriate solutions.
- Managed order processing using customer relationship management software.
- Conducted follow-up calls to ensure customer satisfaction post-interaction.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Server
Carolina concession
Columbia, SC
03.2016 - 07.2021
- Provided exceptional customer service in a fast-paced food and beverage environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining and service areas.
- Engaged with customers to enhance their dining experience and satisfaction.
- Resolved customer inquiries and concerns promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Business Administration - Business Administration
South University, South Carolina
Columbia, SC 03.2014 - 07.2016
Bluffton High School
Bluffton , SCSkills
- CRM management
- Sales strategy
- Customer account management
- Product knowledge
- Account maintenance
- Customer relationship management
- Customer engagement
- Problem solving
- Effective communication
- Time management
Timeline
Customer Service Agent remote
TaxSlayer Pro
11.2022 - 04.2023
Sales Agent
Spectrum
07.2021 - Current
Server
Carolina concession
03.2016 - 07.2021
Associate of Business Administration - Business Administration
South University, South Carolina
03.2014 - 07.2016
Bluffton High School
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