Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shondolyn Thorpe

Butner ,NC

Summary

Dynamic healthcare professional with 18+ years of experience in patient care and support, demonstrating a strong commitment to enhancing patient wellbeing and safety. Extensive background in assisting individuals with behavioral health challenges and maintaining a secure environment in various medical settings. Possesses exceptional interpersonal skills, critical thinking, and adaptability, ensuring effective communication and problem resolution. Transitioning to a remote customer service role to leverage compassionate care experience in delivering outstanding support and satisfaction to clients. Recognized for a diligent work ethic and a deep understanding of diverse patient needs.

Overview

17
17
years of professional experience

Work History

Behavioral Healthcare Technician /CNA

UNC Healthcare
04.2024 - Current
  • Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
  • Improved patient care by accurately recording and communicating vital signs to medical staff.
  • Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
  • Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.
  • Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.

Behavioral Health Technician/ CNA

Duke University Healthcare
06.2014 - Current
  • Performed regular client rounds to monitor resident conditions.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Dialysis Technician

DaVita -Roxboro Dialysis
06.2013 - 06.2014
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.

Healthcare Technician/CNA

Central Regional Hospital
05.2008 - 07.2012
  • Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
  • Improved patient care by accurately recording and communicating vital signs to medical staff.
  • Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
  • Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.

Education

Certified Medication Aide - Medication Aide

Randolph Community College
Asheboro, NC
09.2023

Pharmacy Technician Training Program Cohort 7 - Pharmacy Technician

Duke University
Durham, NC
10.2020

Certified Nursing Assistant - Nursing Assistant

Piedmont Community College
Roxboro, NC
11.1998

GED - GED

Piedmont Community College
Roxboro, NC
08.1996

Skills

  • Continuous learning and development
  • Vital signs monitoring
  • Basic life support certification
  • HIPAA compliance
  • Communication and interpersonal skills

Timeline

Behavioral Healthcare Technician /CNA

UNC Healthcare
04.2024 - Current

Behavioral Health Technician/ CNA

Duke University Healthcare
06.2014 - Current

Dialysis Technician

DaVita -Roxboro Dialysis
06.2013 - 06.2014

Healthcare Technician/CNA

Central Regional Hospital
05.2008 - 07.2012

Certified Medication Aide - Medication Aide

Randolph Community College

Pharmacy Technician Training Program Cohort 7 - Pharmacy Technician

Duke University

Certified Nursing Assistant - Nursing Assistant

Piedmont Community College

GED - GED

Piedmont Community College

Similar Profiles

CREATE PROFILE