Shondra Jackson
Brighton,AL
Summary
Professional with strong foundation in accounting practices, including accounts payable, accounts receivable, and financial reporting. Proven ability to work collaboratively within teams to achieve business goals while adapting to changing needs. Known for reliability, efficiency, and excellent communication skills. Skilled in using accounting software, handling financial records, and ensuring compliance with industry standards.
Overview
15
15
years of professional experience
Work History
Accounting Assistant Ii
Jefferson County Commission
Birmingham, AL
07.2023 - Current
- Implemented process improvements that streamlined invoice processing, reducing turnaround time significantly.
- Analyzed expense reports for compliance with county policies, ensuring fiscal responsibility within departments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Accounting Assistant I
City Of Birmingham
Birmingham, AL
04.2023 - 06.2023
- Processed invoices and expense reports, ensuring accuracy and compliance with city financial policies.
- Assisted in preparing monthly financial statements, contributing to timely reporting for departmental budgets.
- Coordinated audits by organizing documentation, enhancing overall preparedness and transparency during evaluations.
- Implemented improvements to filing systems, increasing efficiency in document retrieval and management processes.
Process Associate
Fidelity Information Services
Birmingham, AL
04.2019 - 07.2022
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Developed and executed plans to monitor standard process adherence.
- Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
- Completed data entry tasks with accuracy and efficiency.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Customer Service Representative
Insight Card Services LLC
Birmingham, AL
01.2013 - 10.2016
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Investigated and resolved customer inquiries and complaints quickly.
Front Office Clerk
Farinna Willis Md Pc
Birmingham, AL
09.2011 - 12.2012
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Organized paperwork such as charts and reports for office and patient needs.
- Improved timely payment of bills by developing flexible payment plans for patients.
Education
Early Childhood Education - undefined
Miles College
Fairfield, ALAssociate of Science - Pre-Teaching
T.A. Lawson State Community College
Birmingham, AL06.2007
Skills
- Order preparation
- Inventory Management
- Credit card processing
- Complaint resolution
- Order fulfillment
- Medical terminology knowledge
- Documentation
- Regulatory Compliance
- Documentation and reporting
- Customer relationship management
- Problem-solving skills
- Microsoft Office
- Verbal and written communication
- Accounts payable
- Bookkeeping
- Accounts payable and receivable
- Invoicing and billing
- Invoice verification
- Data analysis
Timeline
Accounting Assistant Ii
Jefferson County Commission
07.2023 - Current
Accounting Assistant I
City Of Birmingham
04.2023 - 06.2023
Process Associate
Fidelity Information Services
04.2019 - 07.2022
Customer Service Representative
Insight Card Services LLC
01.2013 - 10.2016
Front Office Clerk
Farinna Willis Md Pc
09.2011 - 12.2012
Early Childhood Education - undefined
Miles College
Associate of Science - Pre-Teaching
T.A. Lawson State Community College