Shondra Wyatt
Houston,TX
Summary
Leasing Consultant with 3+ years of experience driving occupancy, revenue growth, and resident retention for Class A and luxury apartment communities. Proven success managing the full leasing lifecycle, including prospect qualification, community tours, lease administration, application processing, resident move-ins, and lease renewals. Skilled in consultative sales, CRM management, Fair Housing compliance, marketing, and resident relationship management. Recognized for consistently exceeding leasing goals while delivering exceptional customer experiences and supporting high-performing communities.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Leasing Consultant
The Peninsula at Buckhead
Atlanta, GA
08.2023 - 07.2026
- Consistently exceeded monthly leasing goals by achieving 125–135% of occupancy targets while maintaining community occupancy above 97%.
- Closed an average of 30 new leases monthly, contributing to increased rental revenue and resident retention.
- Managed complete leasing process from prospect qualification through lease execution, ensuring seamless transitions for new residents.
- Conducted 40–50 personalized apartment tours each month, identifying resident needs and successfully converting prospects into lease agreements.
- Increased resident renewal rates from 76% to 89% through proactive communication, personalized follow-up, and resident engagement initiatives.
- Managed CRM pipeline and prospect follow-up communications, increasing lead-to-lease conversion by 42%.
- Executed community marketing campaigns and social media initiatives, driving 25% increase in qualified leasing traffic.
- Conducted weekly market surveys analyzing competitor pricing, occupancy trends, and concessions to support leasing strategy.
- Responded promptly to resident concerns while maintaining exceptional customer satisfaction and positive resident relationships.
- Ensured compliance with Fair Housing regulations, company policies, and state leasing requirements.
Travel Operations & Reservations Coordinator
United Airlines
Chicago, USA
04.2016 - 07.2023
- Managed end-to-end travel booking, rerouting, and lodging arrangements for high-volume operational staff across 30+ U.S. markets, maintaining a 99% on-time itinerary accuracy rate over a seven-year tenure.
- Coordinated mileage logs, expense records, and travel documentation for over 3,000 annual reservations, ensuring timely monthly invoices and accurate quarterly audits with finance teams.
- Streamlined mileage logs, expense records, and travel documentation for over 3,000 annual reservations, enhancing monthly invoice preparation and quarterly audit accuracy with finance teams.
- Processed and tracked 150+ short-notice schedule changes per month during peak seasons (2020-2022), ensuring operational continuity by rebooking and redeploying personnel within 24-hour windows.
- Entered and maintained travel and logistics data in scheduling and reservation systems within same-day timeframes, securing a 99.5% data accuracy rate across three consecutive annual reviews.
- Trained 5 incoming reservations staff on FTR-adjacent documentation standards and confidentiality protocols, reducing new-hire onboarding time by 20%.
Education
Bachelor of Science - Business Administration
Georgia Southern University
Statesboro, GASkills
- Sales & Closing
- Resident Relations & Retention
- Lease Renewals
- Lease Administration
- Occupancy Management
- Revenue Growth
- Community Marketing
- Prospect Qualification
- Community Tours
- Apartment Showings
- Lead Management
- CRM Software
- Yardi Voyager
- Fair Housing Compliance
- Credit Screening
- Lease Market Surveys
- Property Inspections
- Microsoft Office Suite
- Administrative Support
- Conflict Resolution
- Team Collaboration
- Time Management
- Attention to Detail
Certification
- HubSpot CRM Implementation Certification
- CPR Certification
Timeline
Leasing Consultant
The Peninsula at Buckhead
08.2023 - 07.2026
Travel Operations & Reservations Coordinator
United Airlines
04.2016 - 07.2023
Bachelor of Science - Business Administration
Georgia Southern University