Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shon'drea Houston

Shon'drea Houston

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Online Grocery Pickup

Walmart
01.2022 - Current
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.

Receiving Associate

Burlington Stores
11.2021 - 01.2022
  • Process and run items and clothing from the back of the house onto the sales floor in a efficient manner.
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.

Education

High school -

Parkwood High School
Monroe, NC
08.2019

Skills

  • Complaint Resolution
  • Customer Engagement
  • Organizational skills
  • Conflict resolution
  • Time management
  • Adaptability to change
  • Computer literacy
  • Customer service excellence
  • Order Accuracy

Timeline

Online Grocery Pickup

Walmart
01.2022 - Current

Receiving Associate

Burlington Stores
11.2021 - 01.2022

High school -

Parkwood High School
Shon'drea Houston