Shondreaka Hill
Olive Branch,Mississippi
Summary
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Saks Fifth Avenue
07.2021 - 11.2023
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Senior Operations Team Leader
Teleflex
03.2013 - 05.2021
- Developed strong partnerships with cross-functional teams to improve overall business performance.
- Optimized inventory management processes, reducing waste while maintaining optimal stock levels for efficient operations.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed a high-performing operations team, fostering a culture of collaboration and excellence.
Senior Customer Service Coordinator
AT&T
04.2010 - 03.2013
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
- Attended telephone skills and program information training sessions to boost aptitude.
- Demonstrated expertise in navigating complex computer systems seamlessly to access vital information during live calls quickly.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
BBA -
Strayer University
Memphis, TN12.2019
Skills
- Problem-solving abilities
- Inbound Call Management
- Live Chat Support
- Attentive to Detail
- Customer Relations
- Business Growth Initiatives
- Effective Leader
Timeline
Customer Service Representative
Saks Fifth Avenue
07.2021 - 11.2023
Senior Operations Team Leader
Teleflex
03.2013 - 05.2021
Senior Customer Service Coordinator
AT&T
04.2010 - 03.2013
BBA -
Strayer University
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