Shone Brown
Ticketing Admin/Customer Service
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Ticketing Staff Member
Marsala Jewelry Manufacturing Co.
Columbus, OHIO
08.2021 - Current
- Determined authenticity and applicability of presented tickets.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Conducted office inventory checks and requested restock of supplies.
- Proofread and corrected correspondence and reports for error-free documentation.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Trained staff members to perform work activities and use computer applications.
- Kept equipment in good working order to complete adjustments.
- Evaluated pieces to assess quality and accuracy according to design.
Receptionist/Hosting Trainees
Crown Services Inc.
Columbus, OH
08.2020 - 03.2022
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Online Customer Service Representative
Indotronix International Corp, Contracting
New York, Rochester
12.2020 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Delivered step-by-step instructions to clients on navigating system and explained self-service options.
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
- Maintained composure and patience in dealing with aggressive customers.
- Updated information and details of calls and inquiries in customer service database for future reference.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Worked with customers while accessing, reading and inputting information into numerous applications.
- Resolved payment issues efficiently to improve customer satisfaction and loyalty.
Education
Associate of Applied Science - Paralegal
Miami-Jacobs Career College - Akron
Columbus, OH12.2010
Electronics Equipment Installation And Repair
United Tecnical Institute
Los Angeles, CA01.1994
Skills
- Accurate data entry
- Order and payment processing
- Clerical support
- Courteous demeanor
- Data evaluation
- Operational processes
- Document retrieval
- Professional and mature
- Sensitive material handling
- Multitasking and prioritization
Timeline
Ticketing Staff Member
Marsala Jewelry Manufacturing Co.
08.2021 - Current
Online Customer Service Representative
Indotronix International Corp, Contracting
12.2020 - 08.2021
Receptionist/Hosting Trainees
Crown Services Inc.
08.2020 - 03.2022
Associate of Applied Science - Paralegal
Miami-Jacobs Career College - Akron
Electronics Equipment Installation And Repair
United Tecnical Institute
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